Reception Supervisor - Welling, United Kingdom - Bexley Group Practice

Bexley Group Practice
Bexley Group Practice
Verified Company
Welling, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Supervisory Role:

First line supervisor to reception staff, motivating them, identifying any skill gaps and assisting in ongoing training Ensure reception staff compliance with Practice Protocols Induction and training of all new staff to agreed standards Deal with more complex enquiries from patients including informal complaints relating to reception functions at the desk or on the phone to prevent escalation to CGO Continually assess and evaluate systems and quality, recommending changes and improvements to the operations manager / practice manager as appropriate Oversee the day to day issues that may arise within the team or with individuals Regularly evaluate quality of individual and team performance Weekly meeting with Management team Quarterly 1-2-1 reviews with all reception staff PET reception meetings Support the annual appraisal process for reception staff Reception duties Ongoing development of reception staff Provide training and carry out training evaluation to ensure competence and understanding.

Ensure compliance with confidentiality, information governance and practice protocols.

Ensure Practice policies are followed and accurate records are kept with particular reference to appointments, messages, visits, post, patient registrations, repeat prescriptions, filing systems, births and deaths.

Liaise with other members of the primary health care team and outside agencies as required, ensuring Clinical Governance Guidelines are followed.

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