Medical Receptionist - Bolton, United Kingdom - Kearsley Medical Centre

Kearsley Medical Centre

Verified Company

Bolton, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Medical Receptionist

Responsible to:
Practice Manager

Line Manager:
Office Managers

Hours: 24hrs/week - See end of job description for work pattern

Job Summary:

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Provide general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone

Responsibilities:

Ensure an effective and efficient reception service is provided to patients and any other visitors to the Practice
Ensure the efficiency of appointment system and monitor flow of patients into consulting rooms and treatment rooms.
Deal with all general enquiries, explain procedures and make new and followup appointments.
Ensure total familiarity with all appointment systems
Monitor effectiveness of computer system and report any problems
Explain Practice arrangements and formal requirements to new patients and those seeking temporary cover and ensure procedures are completed.
Ensure that all new patients are registered onto the computer system promptly and accurately.
Ensure all relevant information is accurately entered onto the computer system in accordance with practice procedures.
Ensure strict adherence to all computer security procedures
Receive and make telephone calls as required. Divert calls and take messages, ensuring accuracy of detail and prompt appropriate delivery.
Enter requests for home visits into clinical system, ensuring careful recording of all relevant details.
Prepare requests for repeat prescriptions ready for the doctor's signature and ensure that they are ready for collection by the patient within 48 hours, either on the computer or manually.
Ensure the details of the issue of all repeat prescriptions are recorded accurately within the patient computer records.
Where the information is incorrect or insufficient refer the request to the appropriate doctor for action.
Ensure that problems and queries regarding repeat prescriptions are brought to the attention of the appropriate doctor and that follow up action is taken to resolve such matters.
Advise patients of relevant charges for private (non General Medical Services) services, accept payment and issue receipts for same.
Enter patient specific information into the electronic patient records as directed.
Responsible for call/recall administrative system for chronic disease registers
Use of office equipment including fax, franking machine, photocopier etc in line with practice procedures
Ensure reception and waiting areas are kept neat and tidy, with up to date information displayed
Keep own work area tidy, mindful of patient confidentiality
Premises:
Adhere to the opening and closing procedure for the building to maintain satisfactory security of the premises.
Undertake any other additional duties deemed appropriate to the post which may be determined by the needs of the practice.

Confidentiality:

In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
In the performance of the duties outlined in this Job Description, the postholder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential
Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

Health & Safety:

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the practice Health & Safety Policy, and the practice Infection Control policy

This will include:

Using personal security systems within the workplace according to Practice guidelines
Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
Making effective use of training to update knowledge and skills
Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
Actively reporting of health and safety hazards and infection hazards immediately when recognised
Keeping own work areas and general / patient areas generally clean, assisting in the maintenance of general standards of cleanliness consistent with the scope of the job holder's role
Reporting potential risks