Resident Liaison Officer - Woking, United Kingdom - 360 Resourcing Solutions

360 Resourcing Solutions
360 Resourcing Solutions
Verified Company
Woking, United Kingdom

3 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

A great opportunity has become available for a reliable and skilled
Resident Liaison Officer to join a dynamic regional company recognised for developing and training its staff to succeed in their roles.

Based in
Woking, you will join them on a
full-time, permanent basis hours per week), and in return, the
Resident Liaison Officer will receive a
competitive salary of £28,000 - £30,000 per annum pro rata and excellent benefits.


The company is an expanding construction and maintenance company specialising in providing professional and high-quality construction, refurbishment, building maintenance and facilities management services across the south of England.


With a focus on delivering exceptional service to their clients and customers, this position is well suited to an individual that is looking to advance their career and gain hands-on experience in a thriving and supportive workplace.


Company values
The company take pride in everything they do - Which means they expect all their employees to:

  • Present a professional appearance at all times
  • Keep your vehicle clean and tidy at all times
  • Keep your work area safe, tidy and well organised
  • Deliver a high standard of work at all times

Integrity, built-in

Company Benefits:


  • 31 days annual leave rising to 36 days with length of service (including bank holidays)
  • A flexible scheme to buy or sell up to 5 days of annual leave per year
  • Company sick pay after probation
  • Life Insurance
  • Octopus Electric Dreams Car Scheme to enable staff to drive a new electric car paid for through salary sacrifice
  • Cycle to Work Scheme
  • Discounted Gym Membership
  • Employee recognition scheme
  • Length of Service Rewards
  • Childcare voucher scheme
  • Defined contribution Pension Scheme of 8% (5% Employer and 3% Employee)
  • Employee Assistance Programme to support all staff
  • Full uniform and safety equipment is provided
  • Access to a tool loan for all trade staff
  • Refer a Friend scheme

Key responsibilities as theResident Liaison Officer will include:

  • Be the first point of contact for job queries and ensure that they are actioned in a timely manner
  • Communicate with all stakeholders for planned and larger works and when work will impact building users in a communal area
  • Responsible for managing and resolving difficulties and complaints regarding the works by liaising and negotiating with all parties with a view to expedient and effective resolution
  • Ensure residents are kept informed of all works to be carried out and updated with ongoing progress and changes/adaptations with effective and prompt communication
  • Organise Consultation Evening with tenant groups, record attendees and take minutes of meetings
  • Collect and collate client/resident satisfaction feedback and report on trends and improvement ideas

What the company are looking for in their Resident Liaison Officer:

  • GSCE or equivalent grade C or above in English
  • Relevant qualification in Business Administration or Customer Service (Advantageous)
  • Ideally have a full driving licence
  • Experience working in an Operations Centre of a Building Maintenance Contract
  • Experience of working as a Resident Liaison Officer
  • Basic knowledge of building maintenance trades and the tasks/activities that can be undertake by each trade group.
  • Good geographical understanding of the Woking area
If you feel you have the skills and experience to become our clients
Resident Liaison Officer then please click "
apply" now - We'd love to hear from you

The company is an Equal Opportunities employer and a member of the Disability Confident Scheme. They are also a member of the Hampshire Construction Training Association.

It is a further requirement that all staff must pass a DBS check.
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