Property Sales Negotiator - Edinburgh, United Kingdom - Rettie and Co.

Rettie and Co.

Verified Company

Edinburgh, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

KEY DETAILS:

Job Title:
Sales Negotiator

Location:
Glasgow

Department:
Glasgow City Sales

Reports To:
Branch Manager

Hours of Work: 37.5 hours

Purpose of the role:

The main aim of the Rettie Glasgow City Team is to ensure an exceptional customer experience is provided to all our potential and actual customers.

You work closely with your colleagues in your team to ensure we deliver a best-in-class customer experience and by doing so, achieve a market-leading position in our target areas.

Your role as Sales Negotiator is to manage all stages of the sales process from the point of instruction, ensuring you go above and beyond on behalf of your clients.

In order to achieve this, you are a highly experienced salesperson who has demonstrated expert ability in handling client communication and sales negotiations, controlling the sales process and maximising the conversion rate at each stage of the process from instruction to completion.

Key responsibilities:

Delivering exceptional service

Responsible for adhering to agreed sales systems and processes (for both sellers and applicants) with the aim of delivering an exceptional service experience.

Responsible for meeting and exceeding your personal targets and contributing proactively to the team targets.
Responsible for all stages of the sales process of those properties assigned to you by the Branch Manager maximising conversion rates at each stage

Responsibilities include:

Client introduction meeting
Ensuring that the marketing material produced meets compliance regulations and also promotes the property to its best advantage
Launch strategy for each property including property matching from our database, online and social strategy and other paidfor marketing channels
Viewing feedback calls to buyers and vendors
Negotiation of offers, including setting and managing closing dates
Managing sales progression from offer to completion
Responsible for being proactive in identifying and dealing with any issues raised by sellers and buyers in order to ensure an exceptional service experience
Trained to an expert standard on sales database (Reapit) and proactively uses the database functionality and reporting to drive personal sales performance
Takes a proactive role in supporting the tactical branch marketing plan including:
Professional networking
Local canvassing activity
Recording accurate and detailed customer information to build a database of future potential sellers and buyers
Contributing content for the social media profile of the branch using relevant platforms
Generating positive customer reviews profile for the branch (Google Reviews etc.)
Takes a proactive approach to continuous personal development, actively seeking opportunities to develop skills and capabilities required for the role

Compliance & Administration

Understands regulatory compliance requirements and responsible for ensuring all required documentation is received and processed to meet regulatory requirements:

The accuracy of all property marketing materials
Written confirmation of conclusion of missives
CPR & BPR 2008 Compliance
Data Protection Act 2018 Compliance
Anti-Money Laundering Regulations
Responsible for ensuring accuracy of data input by yourself into Reapit, therefore ensuring the accuracy of management accounts and managing reporting
Responsible for adhering to an accurate and compliance electronic and paperbased filing system
Invoicing raise marketing fee and sales fee invoices

Key competencies:

Essential

Driving Licence
Proven ability to deliver exceptional standards of customer service
Minimum of 3 years' experience gained in a similar role
Expert knowledge of the residential sales processes within the Scottish market
Expert in handling sales negotiations
Proven ability to deliver financial targets and KPIs
Proficient in the use of IT systems including MS Teams, Word, Excel & Outlook.

Desirable

Experience of the Glasgow City Centre market

Behavioural competencies:

Essential

Customer focused
Negotiation
Problem Solving
Effective Communicator
Effective under pressure
Teamwork
Organisational ability

About us:

When you join Rettie & Co. you'll discover the difference you can make. We are a growing and ambitious company, but at our foundations, we have a family feel. We care about our people and we want them to prosper. And what's more, we're not like other agents.

There are lots of roles and services that you might not know we offer, from our Research team through to our Build to Rent team, there's a lot more about us than just selling and letting properties.