Front Desk Agent - London, United Kingdom - City Relay Ltd

City Relay Ltd
City Relay Ltd
Verified Company
London, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Job Title:
Front Desk Supervisor


  • Company:
  • Salary: 17£ / per hour
  • Work hours: Night shift
  • Location: Primrose Hill

What are we looking for?

Responsibilities:


  • Oversee the daily operations of the front desk, ensuring a warm and professional welcome for all guests
  • Assist in handling guest checkins and checkouts efficiently, adhering to our client's policies and procedures
  • Resolve guest issues and complaints promptly, ensuring guest satisfaction and retention.
  • Provide guidance and support to the housekeeping team, encouraging teamwork and fostering a positive work environment
  • Assist in supervising housekeeping operations effectively
  • Collaborate with the housekeeping department to ensure timely room turnovers and maintenance of room cleanliness standards
  • Monitor and track room status and coordinate with housekeeping to ensure rooms are ready for guest arrivals
  • Assist in maintaining housekeeping supplies and equipment inventory, ensuring an uninterrupted workflow for the housekeeping team

Requirements:


  • Proven experience in serviced accommodation or hotels
  • Excellent organisational and communication skills
  • Ability to work independently and as part of a team
  • Flexibility to work weekends on shift and respond to occasional out of hours communications
  • Strong problemsolving and analytical skills
  • Experience with operations management software
  • Fluency in English

Salary:
From £15.00 per hour


Flexible Language Requirement:

  • English not required

Schedule:

  • Day shift

Ability to commute/relocate:

  • London: reliably commute or plan to relocate before starting work (required)

Work Location:
In person
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