Motor Claims Handler - Rotherham, United Kingdom - LNH Rec LLP

LNH Rec LLP

Verified Company

Rotherham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Our client are a rapidly expanding Motor Claims organisation providing full 24hr FNOL & Claims Assistance to Insurance Brokers all over the UK.

They were formed through 30 years of motor claims experience, they provide a fresh look at motor claims to deliver the best customer journey for Insurance Brokers & Insurer Clients in the event of making a claim.

Due to an ongoing exciting period of growth, our client is seeking to recruit an experienced Total Loss Motor Claims Handler.

The role:

The Total Loss Motor Claims Handler will be a key part of the Total Loss Team.

This role will involve working with customers to find the right solutions for them by demonstrating the company values and work principles.

You will provide solutions to the customers that are accurate, fair, efficient, and compassionate after the total loss of their vehicle.

With training you will understand repair methodology and use this to confirm total loss diagnosis
To use all available tools to communicate accurate and fair total loss settlement costs to the client.
Understand client needs and be able to negotiate and manage expectations around vehicle valuations
To negotiate accurate and fair storage and recovery costs and to settle these in a timely manner.
To be an active team member in a collaborative working environment, which focuses on the customer and what matters to them
To promote customer satisfaction
To develop, and maintain relationships with external suppliers and internal business areas

Desirable qualifications and experience:

Excellent interpersonal and customer service skills
Negotiation, questioning and decisionmaking skills
Good planning and analytical skills
Communication skills and confidence when dealing with people, often in difficult circumstances
Active listening skills
Organisational and time management skills
The ability to work well under pressure
Commercial acumen
The ability to think strategically
Initiative and the ability to adapt quickly to different situations
Good numeracy and literacy
Discernment and the ability to assess a situation objectively
Experience of working within the motor repair industry (desirable)
Vehicle damage assessment capability (desirable)