Customer Service Advisor - Didcot, United Kingdom - OKA

OKA

Verified Company

Didcot, United Kingdom

4 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Founded over 20 years ago by three entrepreneurialwomen with a passion for beautiful, practical and comfortable homes, OKA ismore than a furniture and homeware retailer: it is a love affair with livingwell.

We inspire people to confidently create a homethat reflects their personality, a space where nothing should be too preciousor perfect to be enjoyed with family and friends.

British-born, today wehave 13 stores across the UK and are excited tohave recently opened our third store in the US an established Interior Designand Trade business, a mail-order service and a thriving website.

We are currently looking to recruit a full-time Customer ServiceAdvisor to support our Customer Service Team, based at our office in Didcot,Oxfordshire.

We operate a hybrid working model: three or more days from theoffice, the remainder of the week from home.

ABOUT US

We know the best work is done by people who enjoy their jobs, sowe create a fun and nurturing environment where everyone feels valued and isable to thrive.

We are looking for an agile and proactive Customer Service Advisorwith a positive attitude and entrepreneurial spirit who can help us nurturethis company culture.

Reporting directly to the Head of Customer Service the Customer ServiceAdvisor is responsible for providing best-in-class customer service support toOKA customers.

KEY RESPONSIBILITIES

Providing support to customers in real time on the OKA website via live chat platform
Full ownership of customer enquiries including the provision of positive and proactive solutions to issues
Replying to calls, written communication and web queries in accordance with service level agreements
Providing feedback on customer comments and issues to wider Customer Service team
Taking ownership of and completing a variety of administrative tasks related to Customer Support
Taking card payments over the phone and processing these accurately and securely
Recording and escalating complaints received on customer accounts
Note recording on customer accounts and finance records to ensure they accurately reflect current status
Reviewing accounts and referring to Finance or Tech teams where necessary

ABOUT YOU

Previous customer collections or customer service experience
Experience in managing customer accounts and databases
High levels of energy and enthusiasm and willingness tolearn
Computer literate with good Excel and Outlook competency
Excellent telephone collection skills and aptitude formanaging challenging customers
Excellent time management and organisational skills
Selfmotivated with the ability to take ownership ofprescribed workload
Ability to prioritise workload dependent on the businessrequirements
Excellent communicator, especially telephone manner:professional, clear, positive, upbeat, patient and friendly
Excellent written communication skills, particularly letterwriting
Good numeracy
High levels of accuracy and attention to detail
Commercial awareness
Acreative, problemsolving spirit
Passionfor the OKA brand

OUR BENEFITS PACKAGE

33 days holiday(including bank holiday entitlement), plus Length of Service increases
Day off for yourbirthday
BUPA Health CashPlan
Generous staffdiscount: 45% rising to 65% following 1 year of service
EnhancedMaternity Pay
EmployeeAssistance Programme
Eligibility for adiscretionary company Bonus Scheme
Discounts on60+ UK retailers via My OKA benefits platform
Plus a suite ofadditional employee benefits including Company pension scheme, life assurance cover,free eye tests, cycle to work scheme, interest free travel loans, socialevents, online wellbeing centre and more.