Care Co-ordinator - Watford, United Kingdom - Life Care Plus Limited

Description

JOB PURPOSE
To manage the day to day service to service users, within the locality, meeting policy objectives and statutory requirements.
This will include the provision of service user support and supervision to staff.


KEY AREAS
1 Service Users
2 Staff Supervision
3 Quality Monitoring
4 Liaison
5 Administration
6 Miscellaneous


MAIN DUTIES AND RESPONSIBILITIES

1.


Service Users:
1.1 Assessing and processing referrals for new care packages.

1.2 Accepting and processing changes and amendments to existing care packages

1.3 Assigning care workers to service users in line with the standards, processes, and requirements of the organisation

1.4 Working with other members of the administrative team to ensure high-quality service provision

1.5 Maintaining a good level of communication with all relevant parties involved in the provision of service users' care

1.6 Co-ordinate, plan and manage complex staff rotas, ensuring adequate staff cover. Ensure changes are reflected as soon as possible on the rostering system.

1.7 Provision of on-call service outside normal working hours and maintain a detailed log of all on-call activity.
Prepared to go out on care calls when required whether as part of a package or in an emergency.

1.8 The monitoring and implementation of service standards for the company. Ensure detailed records and documentation are maintained of all activities as required by company standards.

1.9 To co-ordinate the carer team by providing line management support and supervision. Provide support also through timely provision of details of care and directions for travel to service users' home. To monitor overall staffing levels and to motivate staff, ensuring an appropriate skill mix within the team. Ensure all supervision targets, e.g. spot checks, Staff Meeting one-to-one meetings, etc are met.

1.10 Ensure that work undertaken is conducted in a manner that is safe to staff and service users.

1.11 Ensure that services provided are sensitive to the differing cultural needs, and promote ethnically sensitive practices.

1.12 Assist in identifying potential problems with service users or within their homes, which may put staff at risk and ensure any issues are fed back to the Manager, the Assessment Team, and any other member of staff responsible for the delivery of services.

1.13 To investigate minor complaints as directed by the Manager in line with service procedures.


2. Staff Supervision and Development
2.1 Organise and deploy staff by arranging efficient programs of work within a locality, consulting as appropriate with Manager.

2.2 In liaison with the Manager, ensure staff have a workload related to their skills, experience and level of responsibility.

2.3 Undertake staff supervision (and Performance Review and Development meetings) within a locality to ensure that duties are performed in line with service objectives and procedures.

2.4 To participate in the recruitment and selection process as required.

2.5 Ensure that staff act in accordance with statutory requirements, as well as company policies and procedures.

Identify team developmental and training needs and oversee the provision of training as required with support and guidance from the Team and Training Manager.

2.6 To initiate the absence management procedures, including conducting return to work interviews.

2.7 To assist and participate in induction training, as required under the direction of the Manager.

2.8 To undertake NVQ assessments, including attendance on relevant training and/or development programmes.

2.9 To arrange and conduct team meetings as required, contributing to an effective system of communication and updating staff on changes to procedures/policy.

2.10 Supervise the operational team in the absence or direction of the Manager. Routinely observe and monitor the operational team and senior care staff.


3. Quality Monitoring

3.1 Under the direction of the Manager assist in the quality monitoring processes, undertaking visits as required, in line with procedures, and assist in maintaining health and safety records/risk assessments.

3.2 At the request of the Manager, follow up any concerns arising from quality visits or problems with private sector providers and ensure initial action is taken.

3.3 Monitor the quality of services provided and contribute to a range of comprehensive Quality Assurance and performance measures. Ensure Service Users reviews are conducted and documented. Maintain complaints and compliments file. Provide excellent customer care.

3.4 Ensuring the quality of service is always taken as the highest priority. Assisting the manger to uphold standard of excellent practice.

3.5 Working closely with the Field Care Supervisor and Care Manager to improve the shortfalls in the standard of work.

4 Liaison
4.1 Liaise with relatives, carers, volunteers, private and voluntary sector staff, Assessment Teams, Brokerage, Health staff, and other internal/externa