Docucare Associate - Yeovil, United Kingdom - Arena Group Ltd
Description
General Information:
- City
- Yeovil
- State/Province
- Somerset
- Country
- United Kingdom
- Department
- Service Delivery
- Date
- Friday, December 1, 2023
- Working time
- Fulltime
- Ref# Job Level
- Executive
- Job Type
- Experienced
- Job Field
- Service Delivery
- Seniority Level
- Entry Level
Description & Requirement:
About Xerox Holdings CorporationOVERVIEW**:
Provide onsite service to a fleet of Xerox and other manufacturer devices defined within the contract as part of reactive (break/fix) and proactive (consumable management) processes.
The role holder works as part of Technical Service in conjunction with the Service Delivery team that is aligned to one or more customers.
PRIMARY RESPONSIBILITIES:
- Carries out regular preventative maintenance checks on client fleet of machines.
- Replenishes consumables.
- Maintains log of all activities including onsite parts inventory.
- Maintain clean and tidy devices and surrounding environment.
- Carries out first level repair and escalate in accordance with agreed procedures for next level maintenance and technical support.
- Ensures SLA is achieved, and Customer requirements are met.
- Commitment to maintain skill set through personal development and training.
- Promotes knowledge sharing and acts as a mentor/coach.
- Works closely with the customer, providing support and promoting Xerox in conversation.
BACKGROUND, SKILLS & QUALIFICATIONS:
- A Levels or equivalent qualifications
- Advanced knowledge of all site products and client IT environment.
- Experience in a customer facing technical service role.
- Demonstrates a proactive approach to work with initiative and drive.
- Good technical and/ or electrical aptitude.
Training is available and ongoing development is in place to allow the role holder to enhance their career within Xerox.
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