Customer Liaison Representative - Manchester, United Kingdom - Mitie

Mitie

Verified Company

Manchester, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Customer Liaison Representative - Corporate Front of House Role

Reports to:
Corporate Account Manager Front of House,

Location:
BAE Systems, Manchester Circle Square

We are looking for passionate people to join our Corporate Front of House team. If you are passionate about delivering exceptional 5* customer service, this truly is a fantastic opportunity for you.

Signature is the premium front of house provider within Mitie, we pride ourselves on our authentic, signature approach to our customer service and relationships with our clients, offering bespoke, tailored and fluid services that fit the clients needs and requirements.

We are recruiting for;

Full Time
Front of House
Customer Liaison Representative
30 hours per week:
Monday to Thursday 2 Shift times between 08:30 17:30

Friday

Shift times between 08:30 13:00
Salary £18,250 £19,500

Location

Manchester Central
25 days Annual Leave Plus Bank Holidays
The ability to pass SC Clearance is required to Start the Role, DV clearance is required once Started

The Front of House role is to ensure all guests receive an excellent welcome and that you consistently deliver great service.

Ensure consistent, high quality support is supplied to the business consistently and to process meeting room requests, for internal & client meetings if and when appropriate and amend as necessary with cancellations or any outstanding information

To deliver a reception service which is professional, consistent and offers quality to our clients and their visitors, undertaken by trained reception staff to the highest levels of competence and integrity.

To provide an excellent service with responsibility for the security of the building by booking in visitors and guests and checking employee/contractors passes.

Accountabilities, Key activities Include but are not limited to:

Meet and greet customers
User registration
Manage the Booking System
Query Response
Monitoring of office Consumables
Develop and embrace the "one team" culture across all service provision onsite
To ensure that all duties and tasks under your control are covered by the staff available.
To provide high personal standards of performance, hygiene and appearance.
Ensuring that all areas under your control are left clean and tidy at the end of each service
Log all recorded post and parcels and obtain signatures before passing on
Frank external post to be collected
Ensure post is ready to be collected for the allotted time
Daily floor walks to be undertaken. Any faults found must be logged with the helpdesk
Daily morning and afternoon check of all printers, rooms and desks
Ensure Building information leaflets are displayed

Control Special Equipment

Jabra, ergonomic chairs, flip chart etc
Report maintenance issues 2000
Assist with set up of AV equipment
Fire Marshall
First Aid
Support Continuous Improvement activities
Familiarise new visitors to the building and how the areas function
Book visitors in using the visitors booking tool
Organise post collection and sign for delivery parcels
Be 1st point of contact for all calls and correspondence relating to desk and room bookings
Top up tea and coffee provisions and coffee machines and keep the area clean and tidy

What we are looking for / Qualifications and Experience:

Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers
Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and coordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
Knowledge of Workplace Health and Safety (WH&S) Practises and Policies
Proven ability to provide a high level of customer service
Acceptable level of Interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English
Previous knowledge of skype is desirable, but not essential
Previous knowledge of Microsoft systems (word, excel ect) desired but not essential
Computer Proficiency
Ability to work independently if needed
At least 2 years of a training background or customer service role is desirable
Previous knowledge of desk booking systems is also desirable but not essential

Other factors:

Smart, presentable and a professional appearance, work uniform always clean and pressed
Hygienic to the highest standards
Well organised with the ability to prioritise workloads
The ability to multitask and work in a fastpaced environment
Personable and approachable
Must have a flexible approach
Good communication skills in both verbal and written formats
Must be willing to undertake further training if needed