Go to Host - Cardiff, United Kingdom - Strictly Recruiting Ltd

Strictly Recruiting Ltd

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Strictly Recruiting Ltd are looking for a
Go To Host, based in the
Cardiff area to work with one of our biggest clients.

With this role you must always willing to go the extra mile, with a positive 'can-do' attitude You should be a well-organized individual with an eye for detail and have a confident and sociable personality, allowing you to develop strong rapport and trusting relationships with colleagues and guests.

Love being part of a team, helping others succeed? This is the role for you

KEY PURPOSE:

Reporting to the Go To Lead, the Workplace Experience Host is responsible for delivering the unexpected, making each encounter fun, exciting and personal. You'll be an ambassador for brand principles, culture and values; someone who embraces an ethos of outstanding service and keeps it at the heart of everything you do.
The Workplace Experience Host serves as the eyes and ears of assigned floors/buildings at the client's site to bring experience to life, enabling a holistic perspective of the whole workday through strong engagement with colleagues, guests and Internal stakeholders. You will be the primary point of contact for colleagues and guests, acting as the "face" for our client.
Always willing to go the extra mile, with a positive 'can do' attitude, you will be a wellorganized individual with a keen eye for detail. Successful applicants will have a confident and sociable personality to develop strong rapport with colleagues and guests and make recommendations based on previous experience and feedback.
As a key part of our datadriven business model, the Workplace Experience Host is hyperdiligent in logging all their activity so the business can continually learn and adapt to serve our customer in the most effective manner.

Key Responsibilities

Hosting operations:

Ensure Colleagues feel welcome, and their needs are taken care of in a fun, friendly and professional manner at all times.
Dealing with guest and colleague enquiries promptly and politely.
Conduct assigned Daily Checklists to ensure the quality of assigned workspaces, improve performance and enhance tracking
Using the existing process and technology, assist in room booking and guest arrivals
Maintaining a clear, presentable, and safe office floor. Maintain a strong floor presence and observe quality control issues (ie. facility cleanliness, comfort factors) and actively log tickets requiring service from other areas.
Providing Technical support in the form of firstline fixes such as reboots and connection inspections while delivering against a clear handoff process to the Techbar for unresolved issues
Deliver occasional surprise and delight or popup events.
Customer Relationship Management: developing deep and trusting relationships with colleagues, proactively gathering information on their needs and preferences to be able to provide highly personalized service in the moment whilst also predicting and anticipating future needs.
Capture guests & colleague's individual preferences for future visits and think creatively of ways to accommodate any special requests.
Coordinate service items, and décor items to activations on a timely basis to include breakdown and storage of items
Recommend best practices to your Regional Workplace Experience Manager related to colleague experience, hospitality, operations, and events.
Proactively communicate with the Experience teams and assist other service groups to ensure a 'one team' ethos.
Assist in driving high colleague participation in all workplace/curated experiences.
Facilitating warm and engaging tours of the entire campus to new employees and visitors.

Desk operations:

Assist the team with preparation of reports
Assist team with the creation and implementation of all events and activations on site
Management of the daily service delivery of the curated experience vendors/activations
Conduct periodic review and revision of base building documents for your respective floor
Manage Colleague concerns received in line with general standards

Qualifications Required

Minimum 35 years customer services experience, specifically dealing with Blue Chip/ High Touch clients
High School or College Degree
Proven track record of providing stellar customer service
Proven ability to function successfully within a strong team environment
Excellent telephone skills and verbal communication

Work Environment
Work is performed in an office setting

Desk work accounts for approximately 30% of the time

Walking/inspecting/engaging with colleagues/hosting activations the site 70% of the time

Must be able to lift a minimum of 25 pounds

Must be able to work under pressure and time deadlines during peak periods

Other

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification.

They are not intended to be construed as an