Patient Support Team - King's Lynn, United Kingdom - Vida Healthcare

Vida Healthcare

Verified Company

King's Lynn, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

To maintain a professional and effective receptionist service to patients.

- To provide telephone and face to face access for patients to book, cancel and check appointments as per the patient's request and to deal with customers in a calm and sympathetic manner, working at a continuously high pace under pressure to deliver high levels of accuracy.

- To support patients who may have a problem or complaint and offer viable solutions to them. - To support and deliver a complex appointments system in a large office with many interruptions.

To deal with all information sensitively and in accordance with confidentiality guidelines.
To assist colleagues with all tasks, as required.
To undertake basic prescription administration training, to ensure queries are answered in the absence of prescription team colleagues.
To travel in the locality to cover reception teams, sometimes at short notice.
To be involved in demonstrating/ training any new or bank staff employed regarding the operating systems within the office.
To follow and comply with all policies and procedures, reporting concerns as appropriate.
Fulfilling personal responsibilities for all matters relating to health and safety and risk management.
To engage in customer services processes and policy to provide a high quality internal and external service standard
Partake in any training indicated by the Practice Coordinator, as appropriate for personal and professional development.
Other relevant duties, including projects, as agreed with the Practice Coordinator.