- Deliver outstanding customer experiences with ownership and empathy
- Provide product and service support with confidence
- Guide conversations professionally using active listening
- Work with Sales, Technical, Warranty, Dealers & other teams to fully resolve issues
- Manage calls, emails & chats with strong follow‑up
- Use CRM, knowledgebase & all available tools to resolve customer concerns
- Use customer satisfaction tools when needed (e.g., financial assistance, service plans)
- Document all cases accurately
- Meet performance goals and support continuous improvement
- Be a team player and support others
- A Levels/HNC/ONC or equivalent experience
- Customer Service or Contact Centre background
- Interest in the automotive industry is a plus
- Confident, professional, calm under pressure
- Skilled at listening, resolving conflict & influencing others
- Comfortable using multiple systems/screens and MS Office
- Professional conduct with all customers & stakeholders
- 22–27 days annual leave (increases each year for first 5 years) + bank holidays
- Life Assurance at 4× salary
- Contributory pension scheme
- Private Medical Insurance
- Travel insurance for you and your family (scheme rules apply)
- Discounts on brand new vehicles
- Employee Assistance Program (EAP)
- Paid onsite training + all IT equipment provided
- Supportive, hybrid working environment
- Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow.
- Service beyond self – We serve others—clients, customers, and teammates with care and integrity in every interaction.
- Leave it better – We take ownership and leave every process, person, and place better than we found it.
- Win together – We succeed as one—celebrating, supporting, and showing up for each other.
- Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out.
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We're looking for a Customer Experience Specialist to support customers of a globally recognised automotive brand. You'll be the trusted point of contact, listening, problem-solving, and building genuine customer loyalty through every interaction.You'll handle inbound/outbound ca ...
Daventry1 month ago
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Customer Experience Specialist - Automotive · Location: Daventry, Northamptonshire · Salary: £26,691 + Annual Performance Bonus · Work Style: Hybrid (2 days onsite / 3 days at home) · Hours: 40 hours per week · Shifts: Weekly rotating pattern within Mon.–Fri. (8:00am–6:00pm) and ...
Daventry Full time1 week ago
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Customer Experience Specialist - Automotive · Location: Daventry, Northamptonshire · Salary: £26,691 + Annual Performance Bonus · Work Style: Hybrid (2 days onsite / 3 days at home) · Hours: 40 hours per week · Shifts: Weekly rotating pattern within Mon.–Fri. (8:00am–6:00pm) and ...
Daventry1 week ago
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We are looking for a Customer Experience Specialist to support customers of a globally recognised automotive brand. · Deliver outstanding customer experiences with ownership and empathyProvide product and service support with confidenceGuide conversations professionally using act ...
Daventry Full time1 month ago
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Job summary · We re looking for a Customer Experience Specialist to support customers of a globally recognised automotive brand. You ll be the trusted point of contact listening problem-solving and building genuine customer loyalty through every interaction. · ...
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Customer Experience Specialist - Automotive · Location: Daventry, Northamptonshire · Salary: £26,691 + Annual Performance Bonus · Work Style: Hybrid (2 days onsite / 3 days at home) · Hours: 40 hours per week · Shifts: Weekly rotating pattern within Mon.–Fri. (8\:00am–6\:00pm) a ...
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Customer Experience Specialist (Automotive) · GB-ENG-Daventry · Description · Customer Experience Specialist - Automotive · Location: Daventry, Northamptonshire · Salary: £26,691 + Annual Performance Bonus · Work Style: Hybrid (2 days onsite / 3 days at home) · Hours: 40 hours pe ...
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Customer Experience Specialist - Daventry - Percepta LLC
Description
Customer Experience Specialist – Automotive
Location: Daventry, Northamptonshire
Salary: £26,691 + Annual Performance Bonus
Work Style: Hybrid (2 days onsite / 3 days at home)
Hours: 40 hours per week
Shifts: Weekly rotating pattern within Mon.–Fri. (8:00am–6:00pm) and approx. 1 in 6 Saturdays (8:30am–5:00pm)
Start Date: Tuesday 7th April 2026
Onsite paid Training and IT equipment provided.
What You'll Be Doing:
We're looking for a Customer Experience Specialist to support customers of a globally recognised automotive brand. You'll be the trusted point of contact, listening, problem-solving, and building genuine customer loyalty through every interaction.
You'll handle inbound/outbound calls, emails, and chats, acting as the Single Point of Contact for enquiries, product and technical questions, and after‑sales support. A high standard of written communication is required.
During a Typical Day, You'll:
What You Bring to the Role:
What You Can Expect:
About Percepta
Established in 2000 as a joint venture with TTEC, Percepta has specialised in creating customer loyalty to its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first‑class service across each market we support.
Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we:
Right to Work
Please note: We are unable to provide visa sponsorship for this position. Applicants must already have the legal right to work in the United Kingdom at the time of application.
Percepta is proud to be an equal opportunity employer. We are committed to fostering a diverse and inclusive workplace where all employees feel respected, valued, and empowered to thrive. We welcome applications from all qualified candidates regardless of age, disability, gender identity, marital status, race, religion or belief, sex, or sexual orientation.
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Customer Experience Specialist
Only for registered members Daventry
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Customer Experience Specialist
Full time Only for registered members Daventry
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Customer Experience Specialist
Only for registered members Daventry
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Customer Experience Specialist
Full time Only for registered members Daventry
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Customer Experience Specialist
Only for registered members Daventry, England
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Customer Experience Specialist
Only for registered members GB - ENG - Daventry
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Customer Experience Specialist
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Ford App Customer Experience Specialist
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Ford App Customer Experience Specialist
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Ford App Customer Experience Specialist
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Customer Experience Specialist
Full time Only for registered members Metropolitan Borough of Solihull
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Guest Experience Specialist
Only for registered members Moreton-in-Marsh
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Guest Experience Specialist
Only for registered members Moreton-in-Marsh
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Customer Experience Specialist
Only for registered members Metropolitan Borough of Solihull
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Customer Experience Specialist
Only for registered members Milton Keynes
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Customer Experience Specialist
Only for registered members Milton Keynes, England
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Customer Experience Specialist
Only for registered members Milton Keynes
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Customer Experience Specialist
Only for registered members Solihull, England
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Customer Experience Specialist
Only for registered members Solihull
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Guest Experience Specialist
Only for registered members Moreton-In-Marsh GL JQ
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Guest Experience Specialist
Only for registered members Moreton-In-Marsh, England