Request for Support Assistant - Weybridge, United Kingdom - Surrey County Council

Surrey County Council

Verified Company

Weybridge, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Introduction

This role has a starting salary of £24,977 per annum, based on a 36-hour working week.

We are excited to be hiring a new
Request for Support Assistant to join our fantastic CFL Referrals and Request Team.

The team is based in our award winning Contact Centre in Weybridge and there will be an opportunity to work from home for part of the week following induction.

Rewards and Benefits

26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
Option to buy up to 5 days of additional annual leave
An extensive Employee Assistance Programme (EAP) to support health and wellbeing
Up to 5 days of carer's leave per year
Paternity, adoption and dependents leave
A generous local government salary related pension
Lifestyle discounts including gym, travel, shopping and many more
2 paid volunteering days plus 1 team volunteering day per year
Learning and development hub where you can access a wealth of resources

About the Team

The Request for Support Team is embedded within Customer Services where you will find a supportive and innovative culture, along with the ethos of providing an excellent standard of service to our residents and partner agencies.

The Request for Support Team is one of the three teams that form Surrey Children's Services Single Point of Access (C- SPA), the 'front door' to Children's Services.

You will be working in a fast-paced environment, where the diverse experience and backgrounds of children and families are recognised and respected.

About the Role

As the public voice of the Council, you will have an extremely important role to play, which demands a positive and proactive attitude.

You will provide high quality and efficient support to enable the smooth running of the Request for Support Team.

You will handle calls from members of public and professionals who are requesting support for children.

You will also screen calls from the public and partner agencies, to identify whether a referral is appropriate and or signpost where necessary.

You'll have responsibility to safeguard confidential information and respect the privacy of families, inputting information onto databases and providing information to professional agencies where appropriate, whilst adhering to internal data protection policies.

You will also ensure information is sent to Children's Services and Early Help teams in a timely manner.

You will be operating in sometimes challenging and emotionally charged situations; therefore, you must have the resilience to cope with sensitive and at times disturbing information and be able to prioritise and remain calm whilst working under pressure.

You will be a highly organised, confident communicator with a professional and flexible approach to your work.

You will have the ability to interact positively with families and professionals by putting them at ease and displaying understanding and empathy.

Shortlisting Criteria

Experience of providing high levels of customer care and professionalism
Excellent IT skills and ability to use databases to a high standard of accuracy and a strong eye for detail
Ability to work effectively and flexibly and as part of a team
Excellent spoken and written English with effective communication and interpersonal skills particularly with both families and fellow professionals
Ability to travel to Brooklands, Weybridge

Contact us
Please contact us for any questions relating to the role. This could be to discuss flexible working requests, transferable skills or any barriers to employment.

Our Values
Our values are as important as our abilities and shape who we are as an organisation. Discover more about our values.

**Our Commitment