Content & Experience Specialist - London, United Kingdom - J&C Associates Ltd

J&C Associates Ltd

Verified Company

London, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Title:
Content & Experience Specialist

Location:
Shoreditch, London (Hybrid or Remote)

Duration: 12 months contract initially

Opportunity:

Client's EndtoEnd Experience Journey & Enablement team helps millions of users find success with client's products, engage and enable them to seamlessly achieve their creative goals.
We connect with our customers through highvalue, relevant, targeted content inapp, on the web, and on our HelpX, social, and community platforms.
We engage with our customers through proactive content and realworld experts in communities and social that provide help, inspiration, and creative success and engagement.
We are looking for a Content & Experience Specialist

What you will do:

Deliver highquality content for a suite of products within multiple channels web, inapp, community, social and more.
Collaborate with customer data analysts to identify and build strategies for knowledge, troubleshooting, and outcomebased content
Work with marketing and product teams to come up with projects and campaigns to aid selfserve, increase ARR and grow product usage
Execute on projects, results and dependencies in the context of narrow release timelines.
Collaborate with engineering, support and product management to understand product goals, technical details, and implement content needs.
Design and/or maintain logical information architectures with a primary focus on usability and discoverability
Collect metrics to ensure content quality, effectiveness, and goals.
Collaborate effectively with crossfunctional teams and user community to develop, write, and maintain content.
Write clear and concise technical content following the client's writing principles and Style Guide.
Deliver high quality content that is technically accurate by ensuring effective reviews by all stakeholders.
Develop expertise in the assigned area of work and contribute meaningfully to the product roadmap.
Monitor user activity, feedback, ratings, and web metrics to identify and report issues that have maximum impact on most users

Experience and Qualification:

Bachelor's degree or higher in English, communication, journalism, marketing, or other relevant fields
4+ years of experience, preferably at a software company where most of your work involved customercentric content, collaborating with various partners, and writing customerfacing documentation.
Experience with text, visual, and video development tools or CMS
High proficiency in English language both verbal and written.
Strong team player with excellent communication, organization, and interpersonal skills.
Selfstarter with the ability to plan, prioritize, and respond to changes quickly based on documented results and metrics.
Awareness of analytics, search technologies, and SEO (Search Engine Optimisation) best practices