Customer Service Assistant - Peterborough, United Kingdom - Anglian Lifts Ltd
2 weeks ago
Description
We are looking for a Customer Service / Administration Assistant to join our friendly team within our Head Office based in Lynch Wood.
Customer interaction is predominantly telephone based, however, we adhere to a strict no cold-calling policy.You will need great interpersonal skills, excellent customer service, an eye for detail and a team player. Good geographical knowledge is a bonus.
The Role:
You will provide excellent customer service through your enthusiasm and knowledge.
You will be required to assist customers and team members with a variety of tasks including:
- Answering customer enquiries or passing them on to the appropriate department.
- Giving information and helping to solve customer problems.
- Taking orders, tracking orders through to completion.
- Liaise with sales team and other departments.
- Arranging services for customers, for example, booking scheduled appointments and emergency callouts whilst maintaining efficient route planning.
- Raising invoices and processing payments.
- Obtaining customer information and entering it onto the database.
- Ensuring that the customer's experience is a positive one.
- Assisting both end user clients as well as maintaining interbusiness relationships.
Salary:
Up to £19,200.00 per year
Benefits:
- Casual dress
- Company pension
- Onsite parking
Schedule:
- Monday to Friday
- No weekends
Supplemental pay types:
- Commission pay
Ability to commute/relocate:
- Peterborough: reliably commute or plan to relocate before starting work (required)
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