Application Support Analyst - London

Only for registered members London, United Kingdom

11 hours ago

£28,000 - £45,000 (GBP) per year *

* This salary range is an estimation made by beBee

Application Support Analyst (ClickUp) · This position requires proven, demonstrated, practical experience with ClickUp as part of your experience (2-3 years). · Requirements: · 2-3 years' experience in an Application Support Analyst role. · Proficient with ClickUp, able to setup, ...

Job description

Application Support Analyst (ClickUp)

This position requires proven, demonstrated, practical experience with ClickUp as part of your experience (2-3 years).

Requirements:
2-3 years' experience in an Application Support Analyst role.
Proficient with ClickUp, able to setup, update and maintain multiple spaces and workspaces.
Providing help and guidance to the end-users as and when required.
Exhibit a balanced mix of hard and soft IT skills.
Work both as an individual and as part of a team.
Defining a problem and applying a problem-solving methodology to prevent repeat occurrences of issues.
Must be able to prioritise tasks and work under pressure, whilst adhering to SLAs.
Demonstrate good communication skills (verbal and written).
Strong attention to detail.
Self-starter that can demonstrate initiative and be highly motivated.
Continuous commitment to service improvement and customer satisfaction.

Flexible attitude to working hours as the role may be required to provide out of hours support on an ad-hoc basis.

Purpose of role
Provide IT and application support, relating to incidents, requests and queries raised via the IT Service Desk by users.

Develop a good working knowledge of one or more business systems and become knowledgeable across all systems for the IT department when corresponding with the business.

Provide desktop support to users in divisional offices, site and sales offices and provide support for all business applications.

Responsibilities:
Provide support and guidance to users relating to the day-to-day use of business systems.

Conduct all work in accordance with the Service Level Agreements, provide updates proactively and reactively on calls logged in the IT Service Management (ITSM) system.

Review and triage all calls allocated in the ITSM to all resolvers, solving as many as possible with First Time Fix, allocation of remainder to appropriate resolvers.

Help and maintain documentation of processes, procedures and resolutions to continuously improve performance and service.
Carry out routine systems administration tasks as required.
Liaise with external suppliers who have been contracted to provide technical and/or application support.
Manage the escalation of support to your line manager or an external supplier when appropriate.
Manage change effectively in accordance with existing Change and Enhancement Management procedures.
Managing incidents and requests in ITSM.
Planning and supporting other IT tasks as and when required.

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