Pension Team Manager - Surrey, United Kingdom - Alexander Lloyd

Alexander Lloyd
Alexander Lloyd
Verified Company
Surrey, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Are you currently working as a Team Manager with good people management and training experience within the Pensions/ Financial Services or Employee Benefits sector then this could be the role for you

As the Team Manager you will be responsible for overseeing a team of administrators dealing with


processing retirement & divorce claims, responding to information requests from Independent Financial Advisors (IFA's), and producing retirement projections for IFA's and members.

The function is critical to providing uncompromising customer service at keyparts of a member's journey.


Key Responsibilities:

  • Approach issues with a customer centric perspective to ensure consistent customer delight.
  • Drives customer service culture through coaching and developing team.
  • Drives forward ideas for improvements to environment/ service / procedures, obtaining feedback and approval from peers and manager.
  • Manages and prioritises daily activities and processes in order to maintain SLAs.


To be considered for this role you will have previous people management experience and Knowledge of UK/Europe financial services industry is a must and prior UK Pensions Knowledge would be an added advantage.

This is the perfect opportunity for a strongpeople manager to step into a new role which can offer good career prospects and personal development.


This industry leading Pensions Consultancy can provide you with genuine career development in addition a generous basic salary of between £40-45k.

There's plenty of flexibility on offer with hybrid working and flexible hours.

Job posting date: 14/02/2023

Job closing date: 15/02/2023
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