Field Service Engineer - Cardiff, United Kingdom - ROSE & YOUNG RECRUITMENT LTD

ROSE & YOUNG RECRUITMENT LTD

Verified Company

Cardiff, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Field Service Engineer - (South Wales, Cornwall, Sussex)

Salary range £35,000 - £40,000 per annum + Bonus

Company Vehicle, Expenses, Company Laptop, Mobile

Key Areas of Responsibilities

The Field Service Engineer is responsible for attending electrical and mechanical breakdowns. Able to demonstrate excellent customer facing skills whilst remaining calm and resolving any challenge's on site. Advising help desk on any breakdown issues. Ableto communicate and liaise with the business in the support of all its products. The Field Service Engineer must be focused on delivering and driving solutions through ownership.

Field Service Engineers will also be available to attend site throughout the countryat short notice providing solutions for our customers and the business.

Covering the areas of South Wales, Cornwall & Sussex

Providing technical and sales support to the business

Commissioning, training and installation

Electrical & mechanical breakdowns

Documentation and procedures when needed.

Main Tasks:

Understand and demonstrate knowledge of engineering activities including:

Service work
Preventative maintenance
Installation and commissioning of capital equipment
Breakdown electrical
Breakdown mechanical
Training

Supporting customers and the helpdesk on technical and customer issues

Understanding mechanical drawings

Understanding electrical drawings

Problem solve and troubleshoot in the event of difficulties arriving from an intervention.

Site surveys

Customer training CAD/CAM

PLC and CNC knowledge

Attend training courses.

Ensure work is carried out to the highest standard within the allowed timeframe and actively reduce any remedial work.

Advising on installation planning through historical knowledge

Technical advice and troubleshooting for customers and the business.

Taking ownership for the work carried out on site with flexibility in accordance with our customers' needs.

Prepare and submit paperwork including timesheets and expenses.

Understands the importance of H&S.

Core Skills:

Highly motivated
Team player
Reliable selfstarter
Working to tight deadlines
Turning customer problems into solutions
Relishes and enjoys a challenge.
Good telephone manner
CNC knowledge
Good engineering background in installation, breakdown and electrical
An Understanding of electrical and mechanical drawings
Respectful approach to the business and its customers
Good ICT skills
Understands the importance of H&S

Essential skills:

Highly motivated

Respectful approach to the business and its customers

PLC knowledge

CNC knowledge

Good engineering background in installation and breakdown

Competent in understanding electrical drawings.

Competent in understanding mechanical drawings.

Can interrogate electrical and mechanical breakdowns and advise on the necessary remedial action.

Prioritise workload whilst maintaining accuuracay to detail.

Good ICT skills

Understands the importance of H&S.

Desirable skills:

CAD/CAM knowledge

CNC programming knowledge

Team leader, senior and management skills

Communications:
Liaising with Internal Departments/Managers/Directors, Field Service, Shop Floor.

Assisting Sales. Dealing with Customers and dealers