CRM Administrator - Liverpool, United Kingdom - Williams Motor Group

Williams Motor Group

Verified Company

Liverpool, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

CRM Administrator (Customer Retention Management)

Full time

Annual Salary £22,360

Working 40 hours per week Monday to Friday

As a family-based business with more than one hundred years of experience, the Williams Group is one of the leading suppliers of high-quality vehicles delivering exceptional aftersales support services in the North West.

We take great pride in delivering excellent service to our customers at all times.

With this in mind, the role of every staff member is incredibly important and we are proud to employ some of the best people in the automobile industry.

When you join the Williams family, you will receive training and support to help you develop skills that will stand you in good stead for a long and successful career with us.

Our CRM administrators fulfil a unique role within Williams. You will have an understanding of database administration along with excellent IT and analytical skills.

Your role will be to help to ensure a smooth customer journey from enquiry management through to customer satisfaction for both Sales and Aftersales customers.

This includes monitoring the quality of data input as well as extracting information from the database and escalating any concerns or discrepancies in data with the CRM controller.

You will also allocate all digital enquires to the relevant teams within a timely manner.

As well as providing day to day support to the CRM controller, you will be an ambassador for various staff incentives and help promote awareness through staff communications.

Experience of the motor industry would also be an advantage, but is not essential.

We offer excellent working facilities with a competitive salary, together with a host of other employee benefits including: