Team Leader Payments Investigations - Glasgow, United Kingdom - Barclays

Barclays
Barclays
Verified Company
Glasgow, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Team Leader - Payments investigations

Glasgow


As a Barclays Team Leader - Payments Investigations, you will be responsible for the timely resolution of customer queries that relate to Payments as well as managing reconciliation breaks across internal accounts, and reporting to the Operations Manager.

In your new role you will be accountable for the delivery of a range of high value, high volume business critical processes for Payment Investigations and Data operations.


Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality and innovation behind us.

We offer careers that provide endless opportunity - helping millions of individuals and businesses thrive, and creating financial and digital solutions that the world now takes for granted.


Working Flexibly

What will you be doing?:


  • Taking prime responsibility for managing a team of up to 12 analysts, who may include Process Experts
  • Providing inspirational leadership, coaching and support to continually lead and motivate team members
  • Being accountable for resolving people issues and conflicts which arise within the team
  • Providing coaching and transfer of skills to staff as appropriate on people management
  • Identifying soft skill based and other training planner/ training needs for the team to develop required skills and flexibility for quality customer service
  • Agreeing personal performance and development objectives with your Line Manager
  • Taking care of Performance Development planning: agreeing challenging performance objectives and measures whilst providing regular and ongoing feedback
  • Building an awareness of your people's strengths/ development needs using this to create a team training plan and through ongoing coaching and development

What we're looking for:


  • Effective use of Performance Development systems and tools
  • Solid influencing skills are required to drive achievement of the team and develop individuals to fulfil their potential
  • Proven experience in an operational environment, based in a financial institution at a supervisory or management level

Skills that will help you in the role:

  • Knowledge of working within a Payments team
  • Proven experience of processing and handling of relevant documentation

Where will you be working?
Our new state-of-the-art Campus, right in the heart of Glasgow is a hub of creative collaboration. A place where everyone can bring their true selves to work and reach their full potential.

Home to 5,000 of our colleagues, our Tradeston campus will support the community in more ways than one - by creating thousands of new career opportunities and celebrating local artists.

A short walk from Central Station on the south of the Clyde, it will be a key location for the Barclays business that will deepen our ties with the city and its communities.

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