Senior Claims Handler - Newport, United Kingdom - DAC Beachcroft

DAC Beachcroft

Verified Company

Newport, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Negotiate claims for liability and damages on pre litigation cases within authority limits

Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
Ensure strategies reflect commercial reality of case value
Comply with internal and external service level agreements
To record timely and accurate management information
To hit their individual financial targets (which are set based upon work type, charging basis and experience)
Support marketing and business development activity within the team (e.g. attending marketing events, client training, clinics and shadowing days).
Maintain an awareness of the firm's strategies and plans
You will be required to handle confidential information in line with the firm's data security protocols
Must have previous experience and knowledge of handling motor cases, experience of dealing with personal injury (OIC and MOJ Portals) as well as credit hire cases.

Who you are

IT skills
Be IT literate with a good working knowledge of Excel and Word
Prioritisation & Organisation skills
The ability to organise their own time recognise what's a time pressure, what's important and when to ask for help. An ability to work and thrive under pressure and to juggle competing demands on their time

Analytical skills

The ability to critically look at factual evidence, identify issues and inconsistencies

Interpersonal skills

The ability to get on and work with a team, speak to customers on the phone and to meet clients. A strong focus on providing a high level of customer service

Resilience

The ability to stand their ground in a telephone negotiation and to receive feedback

Aptitude to learn

The ability to retain knowledge and put into play new skills.
Good oral and written communication skills
Strong negotiation skills and excellent telephone skills
Demonstrates alignment with the Firm's Cultural Principles (Clear, Creative, Determined and Supportive).

About DAC Beachcroft
**What you need to know about applying