Project Assistant - Newcastle upon Tyne, United Kingdom - DXC Technology

DXC Technology

Verified Company

Newcastle upon Tyne, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Do you want to work for a company who delivers excellence for our Customers and Colleagues?

A company who focuses on our new core values:

Deliver
Collaborate
Community
Care
Do the right thing

At DXC we have a long-established partnership with
a Major UK High Street Bank, where we manage their personal lending business. We provide back office support enabling our client and internal teams to deliver change within the business.

We are looking for colleagues to join our
Operations Project Team. The role involves being integral to the Change Control process between the operation and the client. Do you have experience of;

Working with Business Operations Managers and Subject Matter Experts to ensure small business process changes are assessed so that the business impact is clearly understood.
Liaising with Business Analysts (BA's) and Project Managers (PM's) throughout the life of a change.
Providing support to Business Analysts in collating and compiling solution proposals that meet the requirements of the change.
Coordinating tasks required to complete the Change Control management process between client representatives and internal teams.
Reporting to Management Teams progress of change requests and scheduled deployments.
Liaise with all parties to support the implementation of changes aiming to minimise business impact and ensure successful delivery of change.

What are we looking for in our Project Analysts?

Good planning, communication, change management and cultural awareness skills including business acumen
Excellent communication skills, verbal and written (encompassing spelling, rules of composition, grammar and punctuation)
Must be able to communicate effectively with all levels of the organisation.
Good business process knowledge, presentation skills, content knowledge and product knowledge desired
Ability to work independently while managing a variety of objectives
Proficient in Word, Excel and PowerPoint
Creative thinker with ability to identify both internal and external customer needs
Excellent time management skills
Excellent attendance and punctuality record
High attention to detail and accuracy in produced work
Strong personal motivation to drive own performance and that of colleagues also
Being open to receiving developmental and motivational feedback on own performance and behaviours

Experience Required

Taking responsibility for Change Requests from receipt and inception through to post implementation review and analysis, including coordinating input to Impact Assessment documentation and estimates from all business stakeholders.
Ensuring consistent and effective communication with all business and client stakeholders for each Change request as it progresses through the Change Control process, including organising and chairing meetings and workshops as required.
Acting as primary contact for the client and the business operation for all Change control matters and as liaison between the two for all communication including requests, responses and enquiries.
Planning, organising, managing and conducting User Acceptance Testing as required for forthcoming changes.
Liaising with the Workforce Management, Supervisor and Training teams where required to schedule training and testing for each Change
Assisting with the organisation of Change Review Boards (CRB) meetings and maintaining the agenda and minutes.
Undertaking analysis of cost/benefit ratios, productivity savings, resource requirements and post implementation reviews for Change requests as required and presenting the results to interested parties.

Work Environment

The role will begin a an office based role while business understanding is gained, subsequently it will be a hybrid role with a mix of home and office based.

We try to have fun, with quizzes, competitions and challenges where we raise funds for our chosen charities/good causes. It's more challenging at the moment, but we're making use of tools such as Microsoft Teams and Workplace to stay connected and get involved

The working hours of the operation are between 8am and 8pm, Monday to Friday and 9am to 6pm Saturday/Sunday - however you will work primarily core hours between Mon-Fri.

Business need may dictate that you be on site very occasionally either later on a night or on a weekend to ensure a change has been deployed successfully however these are infrequent with plenty of notice given.

What can we offer you?

Competitive salary
Competitive benefit package consisting of private medical insurance, gym membership discounts, contributory pension scheme plus lots more.
Mental health first aider's support
Plus, a lot more on offer.

**About the Company