Service Administrator - Chertsey, United Kingdom - Hanwha Vision Europe

Hanwha Vision Europe
Hanwha Vision Europe
Verified Company
Chertsey, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Hanwha Vision Europe (formerly Hanwha Techwin Europe)

Service Administrator

Job Purpose:


  • To provide administrative support to ensure the effective management of the after sales support within the Service Team.
  • To communicate effectively between Korea and the UK/European sites.

Key Objectives and Responsibilities:


  • Resolving customer queries, by effectively liaising with other departments when needed
  • Ensure all aspects of customer requirements are adhered to, particularly the service specifications
  • Monitoring RMA's
  • Processing payments (Credit notes and Invoices)
v To provide accurate and timely liaison with Korean HQ ensuring effective and timely communication to the Service Team

v To provide accurate and timely management of all billing process to include price adjustments and payment management

v Accurate and timely management of credit control for all returns

v To liaise closely with the order processing team to ensure accurate and timely replacement of products

v To manage and monitor all 'KPR' to include delivery time and repair time reporting

v Manage and monitor the CRM system to include System Improvement; HQ Process & Follow Up; Analysis of all Change Requests to System

v Production and implementation of training for service centres as and when required

v Accurate production of Service Agreements in line with SLA's ensuring accurate and timely checking of all translations and content prior to distribution to customer / client

v Actively building positive relationships between all clients, customers and colleagues

v To provide support to colleagues and management on 'ad hoc' projects

v Ability to work within tight deadlines and schedules

To display an alignment with company values including passion, integrity, honesty and respect


Experience & Qualification Requirements:


  • A-Level standard education or equivalent
  • Intermediate & Advanced 'Microsoft Office' skills to include Excel
  • A Minimum of 2 years' experience within administration function, preferably within the CCTV industry
  • Ability to communicate on all levels in a clear and concise manner both verbally and electronically
  • Ability to travel outside of the UK as and when required
  • Clean Driving License
  • Multilingual (English language essential, Korean Speaking & European Languages desirable)

Location:

The jobholder is required to be located at Hanwha Vision Europe Ltd, Heriot House, Heriot

Road, Chertsey, Surrey, KT16 9DT - Our normal office hours are 09:00 - 17:00, Monday to

Friday, but the jobholder may be required to work outside of these hours as and when

required to meet business needs. The role may also include travel outside of the UK from time

to time.

This job description indicates the general nature and level of work performed within this role.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties,

responsibilities, and qualifications required. You will also be expected to undertake duties

which may not be listed on this job description as directed by your line manager which will

be deemed as reasonable within the scope of the role.


Job Types:
Full-time, Permanent


Salary:
£25,000.00-£30,000.00 per year


Benefits:


  • Casual dress
  • Company pension
  • Discounted or free food
  • Gym membership
  • Life insurance
  • Onsite parking
  • Private dental insurance
  • Private medical insurance
  • Referral programme
  • Work from home

Schedule:

  • Monday to Friday

Supplemental pay types:

  • Bonus scheme

Application question(s):

  • Will you now or in the future require sponsorship for employment visa status?

Education:


  • Certificate of Higher Education (preferred)

Experience:


  • Customer service: 2 years (preferred)
  • Salesforce: 1 year (preferred)
  • Administrative: 2 years (preferred)
  • SAP: 1 year (preferred)

Language:


  • Korean and/or another European language (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Work authorisation:

  • United Kingdom (required)

Ability to Commute:

  • Chertsey (preferred)

Work Location:
Hybrid remote in Chertsey


Reference ID:
HVENOV2023
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