Aftercare Manager - Camden, United Kingdom - One Housing

One Housing

Verified Company

Camden, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Aftercare Manager
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs.
Our Property Services team is knowledgeable, skilled, friendly and we love what we do. We are passionate about the high quality of service we provide.

We offer our colleagues a friendly, collaborative workplace and the chance to build a rewarding career with a not-for-profit organisation that is proud to make a genuine difference to people's lives, each and every day.

Join our Property Services team as an Aftercare Manager
Housing sits at the heart of our organisation. We believe that everyone deserves a safe, secure, affordable home. Our Property Services team is crucial in helping us deliver on this vision.
The team works on the provision and maintenance of our large portfolio of properties. This demands strong organisational skills and the ability to work collaboratively with customers, other teams and external service providers.
We're an organisation with strong values.

We keep our promises; we do a great job; we value diversity; we work together; and we look for ways to improve.

These are what make us such a great team, working together as one to achieve our vision.

The role
We have a fantastic opportunity for someone to join us in the position of Aftercare Manager in Camden, London.

Salary:
£50,000 per annum

Your responsibilities will include:

Ensuring that the Aftercare team is adhering to all aspects of the Aftercare process.
Identifying and implementing service improvements that lead to achieving and exceeding KPIs.
Acting as the main point of contact for information on schemes for residents, contractors and colleagues post Practical Completion to provide a full aftercare service.
Reporting on the performance of the aftercare programme including, but not limited to, quality of service, trends, performance of consultants and contractors. Set up and maintain aftercare performance KPIs and monitor quality of services to residents, trendsin aftercare and defect issues and the performance of our consultants & contractor.
Monitoring the development pipeline, sales forecast and key milestones to preempt the resource required to successfully undertake the aftercare service.
Overseeing payments and provide budget information. Respond to, and track, informal and formal complaints, and resolutions, providing a fully researched response to prevent further escalation. Appointment management.
Managing information so that systems are up to date.
Delivering Home Demonstrations that enable residents to live well in their homes, conveying practical and technical information.

What you will need to succeed

We are looking for someone who believes in working together as part of a team, who shares our values and is friendly and positive.

Have welldeveloped problem solving and negotiating skills with the ability to manage complex projects.
Have performance management experience.
Be able to manage and support team members to achieve targets and Aftercare aims.
Be able to work out of hours to deal with issues personally as required.
A passion for developing processes and information that remains up to date.
Be able to understand costs of schemes and sales performance on a schemebyscheme basis.
Have technical construction knowledge.

**The offer