Practice Receptionist - Allestree, United Kingdom - Park Lane Surgery

Park Lane Surgery

Verified Company

Allestree, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Park Lane Surgery are looking to recruit one or two part-time receptionist / administrators to join our small but busy GP Practice. Contracted hours would be a minimum of
22 hours per week, with additional hours to cover holiday and sickness as required. The surgery is open Monday to Friday 7:45am to 6:30pm, so some flexibility will be needed within those hours. We also open late on a Monday and Tuesday for appointments only until 8:00pm.

The shifts, yet to be finalised, would be
-
Mondays = 7:45am - 1:15pm
-
Tuesdays = 7:45am - 1:15pm
-
Thursdays = 7:45am - 6:30pm

Prior experience of working with SystmOne clinical system would be an advantage, but not essential as full training will be given, so a willingness and ability to learn quickly will be key to your success in this role.

Main duties of the job
Main duties include;

Front Desk Reception
Answering telephone calls
Booking appointments
Care navigation
Repeat prescriptions
Dealing with patient queries via phone, face to face and the practice website
Patient registrations and deductions
Tasks and other general administrative duties
Adhering to the confidentiality policy

Overview of your organisation
Park Lane Surgery is a busy, friendly GP Practice with 4 GP Partners and 7500 patients.

We are forward thinking and pro-active, always aiming to maintain the highest standards of practice to deliver excellent care to our patients as well as protecting the safety and well-being of staff.

The way that we work is continually evolving, especially so in the last couple of years, and we need to adapt quickly to new ways of working and embrace improvements to practice processes and technology as they become available.

Job Summary:

The receptionist is responsible for the day-to-day reception and administrative duties within the practice; ensuring the smooth running of the reception and administrative functions of the practice.

They also provide administrative and clerical support to the clinical staff and other members of the practice team.

Reception Duties/Responsibilities:

Meet and greet patients at the reception desk, providing a friendly and helpful welcome.
Booking, cancelling and rescheduling appointments requests from patients by telephone, the practice website and in person.
To deal with patient queries and repeat prescription requests via the practice website.
Register new patients and handle changes to patient information for example change of address / name.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
Handing completed repeat prescriptions to patients and checking names and address.
To provide cover for members of the reception / administration team during periods of sickness or annual leave.
To attend practice meetings and receptionists meetings when required.
To open and close the premises on arrival / departure.
To welcome visitors / guests to the surgery and to be responsible for the visitors book.
To assist the nurses in ordering vaccines or medical supplies.

Telephone Duties:

To respond to patient enquiries regarding registration.
To receive and record messages for doctors, nurses, healthcare assistant, practice manager or any other member of staff.
To receive and record requests for home visits.
To telephone hospitals to ascertain results of tests and to make any appropriate enquiries about patients as requested.
Have working knowledge of telephone system & transferring calls.

Administration Duties/Responsibilities:

To advise patients on relevant charges for private services, accept payment and issue receipts on request.
To check incoming communications and pass them to the appropriate person.
To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
Scan and file patient records and correspondence into patient medical records.
To maintain the computer clinical system in an accurate and secure manner.
To have a thorough knowledge of all Practice procedures & protocols.
Any other duties as required to meet the needs of the practice.