Training Consultant - Remote, United Kingdom - Orion Technical

Orion Technical

Verified Company

Remote, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We have a fantastic opportunity for a Training Consultant to join a CRM implementation project with a Global Leader in the Engineering & Manufacturing space.

This project will involve re-training 7000 users company wide, utilising a train the trainer approach, with 120 change agents involved in the project.

As the Training Leader for the project, you will be responsible for:

Training needs analysis - Assessing persona specific training requirements based on change impacts of the new platform and audience training needs.
Training strategy and plan - Designing the overall training approach and execution plan, including curriculum design, training schedule and resource allocation.
Collaboration with Business segments training leaders - set an operating rhythm with Business segments training leaders to review the training strategy, plan, and content structure.
Training content production

a. Curating multi-channel content based on training needs analysis including recorded videos, quick reference guides, detailed 'step-by-step' guides and updated Help Articles

b.

Set up training courses and curriculum and align associated sales competencies, allocating courses/curriculum based on persona, and reporting training content adoption.

Training preparation - Logistical preparation for training delivery including training agendas, training data creation in training instance of SFDC, training instance access provisioning, in-class interactive exercise design, briefing of supporting resources (Change Management team members) etc...
Training delivery - remote training delivery to ~150 change agents adopting 'train-the-trainer' approach, leveraging training curriculum content. (This will include coaching of change agents to deliver best practice training delivery to an audience of ~7000+ Deal Machine users of all levels of seniority).
Post-launch hyper care - Form part of the post-launch hyper-care team to provide 1st line of user support; fielding queries, validating + raising defects to the development team and providing update on resolution users. Running refresher training / 'drop-in' sessions

Touchpoints/Milestones (deadlines)