Housing Officer - London, United Kingdom - Christian Action Housing

Christian Action Housing

Verified Company

London, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Housing Officer

Location:
Enfield (Hybrid working)
Salary: £33,600
Hours: 37.5 per week

Who we are

Our Association was founded in 1966 by a group of local church groups in response to the desperate need in the local area for affordable rental housing.

Christian Action has grown into a vital local provider of accommodation in four North London boroughs.

We are a diverse, fun and friendly team whose mission is to provide high quality and affordable support and services to those in housing need.

Role Purpose

Our housing officers provide a comprehensive, high quality and customer focused housing management service which offers tenants value for money and efficiency in the management of their tenancy.

Core Responsibilities

To provide a patch based customer focussed, proactive, comprehensive and high quality housing management service to Christian Action tenants, ensuring an efficient and effective service is provided at all times.
Ensure the tenants and leaseholders comply with the terms of tenancy / lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.
Be responsible for managing a portfolio of tenancies, working within agreed policies and procedures and utilising all appropriate and available tools to manage tenancies effectively.
Lead on delivering a programme of neighbourhood, estate and patch/property inspections to ensure they are well maintained and managed, present a safe and secure environment for customers and visitors.
To work in partnership with other teams / officers to support and deliver a customer focused involvement and engagement service ensuring customers are able to actively engage, be involved and shape services that the Association delivers as a landlord.
Identify and report any safeguarding issues in line with our Safeguarding policies
Investigating all types of Anti-Social Behaviour cases to satisfactory conclusion.
Deliver services that meet legislation and regulatory requirements and reflect best practice and deliver excellent customer service at all times
Ensure that KPIs are achieved, with the aim of achieving top quartile benchmarked performance.

_For full job details, please see attached job description_

Who we are looking for

Essential

At least 2 years' experience working in a similar role and an understanding of social housing regulation.
Experience in;
Rent arrears cntrol including filing particulars of claim and representation at court
Investigating and cncluding all aspects of antisocial behaviour
Vids monitoring and control, including inspection of void and specifying properties and new acquisitions and developments
Letting and allcation of property including different types of tenancy agreements and leasehold management
Wrking with and attending partnership meetings with statutory and voluntary agencies.
Tenant cnsultation and participation
Estate and health and safety inspectins management
Wrking knowledge of welfare benefits and welfare reforms
Wrking knowledge in the preparation of service charges including consultation meetings and feedback with tenants Excellent Excel skills to intermediate level
All aspects of tenancy management
Providing excellent customer care and working closely with tenants to improve the customer experience
Thorough understanding of housing law and the various forms of tenure
High standard of accuracy and attention to detail
Excellent communication skills, verbal and written
Educated to A Level standard, GCSE in Maths and English at least grade C

Desirable

Experience of using customer databases, housing management systems
Graduate level
Professional qualification in Housing
Membership of the Chartered Institute of Housing

What we are offering

25 days holiday plus bank holidays
Health care cashback scheme
Employee assistance programme including free counselling and legal advice
Generous pension scheme

Welcoming to all

Christian action housing is a 'Disability Confident Employer', we are committed to making our recruitment process open and fair, and we will work with individuals with a disability to make our roles accessible wherever possible.

We welcome and embrace those from all faiths and none. We are an anti-racism organisation and have a zero tolerance on racism and all forms of bigotry.