Service Coordinator - Sheffield, United Kingdom - Digital Autopsy UK

Digital Autopsy UK
Digital Autopsy UK
Verified Company
Sheffield, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job description


Digital Autopsy UK have an exciting opportunity to take up the position of Company Service Coordinator based at our head office in Sheffield.

Digital Autopsy UK have pioneered the provision of dedicated Digital Autopsy scanning facilities to provide a professional post-mortem CT service to the office of His Majesty's Coroner and we have already helped thousands of bereaved families.

Digital Autopsy UK, is working to redefine how post-mortems are carried out worldwide by providing a mínimally invasive alternative using CT imaging.

The successful applicant will provide support to our service department in assisting with administration and coordination duties.

The main duties and responsibilities of the Service Coordinator include:

  • Registration of all new patient referrals.
  • Be the first point of contact for queries external to the organisation.
  • Review and coordinate Radiologists daily workflow, ensuring the most appropriate consultant is assigned to a case.
  • Ability to deal with sensitive and highprofile cases in the absence of the Service Manager.
  • Monitor contractual SLAs and KPIs.
  • Work independently in the absence of the Service Manager
  • Monitor and Coordinate transport arrangements for each facility.
  • Confidently approach sensitive matters with bereaved families, funeral directors and family representatives with empathy and respect.
  • Act as first point of contact for incoming telephone enquiries.
  • Complete adhoc administration projects.
  • Update the internal scan management system with case relevant information and updates.
  • Assist the Service Manager and Transport Supervisor in daily duties.
  • A minimum of 3 GCSE grade C or above (or equivalent to new grading system).
  • Excellent written and verbal communication skills.
  • High level of attention to detail.
  • Proficient user of Word and Excel.
  • Display high levels of professionalism.
  • Previous experience working in the funeral industry or medical setting preferred but not essential as full training will be provided.
  • You must have a sympathetic and empathetic approach to the work.
  • Proactive and able to operate without direct supervision.
  • Understanding of and commitment to the highest standards of customer service and care.
  • Ability to coordinate multiple tasks simultaneously.

Job Types:
Full-time, Permanent


Benefits:


  • Company pension
  • Free parking
  • Onsite parking

Schedule:

  • Day shift
  • Monday to Friday

Education:


  • GCSE or equivalent (preferred)

Experience:


  • Customer service: 1 year (preferred)
  • Administrative experience: 1 year (preferred)

Language:


  • English (preferred)

Licence/Certification:

  • Driving Licence (preferred)

Ability to Commute:

  • Sheffield (required)

Ability to Relocate:

  • Sheffield: Relocate before starting work (required)

Work Location:
In person
More jobs from Digital Autopsy UK
See all jobs of Digital Autopsy UK