Reservationist - East Grinstead, United Kingdom - Ashdown Park

Ashdown Park

Verified Company

East Grinstead, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Job Ref:
ELI2403

Branch:
Ashdown Park

Location:
Ashdown Park, Forest Row

Salary/Benefits:
Competitive salary plus share of service charge

Contract type:
Permanent

Hours:
Part Time

Shift pattern:
working flexibly 4 days out of 7

Hours per week:32 hours per week

Posted date:16/11/2023

Closing date:18/12/2023

Reservationist Overview
Our reservationist will be familiar with all hotel facilities and be confident in promoting and recommending these to guests.

You will be able to provide the highest quality of service to the guests, with the aim of exceeding expectations at all times.

The Reservations Office is open every day so some weekend working may be involved.

Reservations Key Attributes

A resilient and confident telephone manner
Previous experience as a Receptionist or hotel Reservationist is preferred but not essential as we are looking for the right person with the right attitude.
Able to provide exceptional levels of customer service
Outstanding communication and sales skills, respond positively to targets
Excellent administration, organisation, IT skills and attention to detail is paramount.

Due to our rural location you will need your own transport
***_At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about._

About Ashdown Park Hotel Country Club:

Ashdown Park Hotel and Country Club is a stunning grade two listed country house set in 186 acres of beautiful grounds on the edge of the Ashdown Forest.

With an award winning 4 red star Hotel, fine dining two rosette Anderida Restaurant, 3 lounges, 17 conference banqueting rooms, Cocktail Bar, Brasserie, fully equipped Country Club and Spa, we offer our guests a complete experience.

Why work at Ashdown Park Hotel Country Club:
As an accredited Investor in People, we are dedicated to the development of our staff.

Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown.

We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you

Benefits

To support and reward our staff we offer:

A commitment to pay above the living wage
Generous share of the monthly Service Charge
Career development with accredited training providers
Enhanced holiday programme reward scheme for long service

Employee Assistance Programme

Hospitality Action
Meals provided by our talented kitchen team
We have plenty of free parking
Generous 'Refer a Friend' bounty incentive
We also have amazing recognition awards for exceptional customer service
Reduced price stays in all of our hotels where you are treated like a guest no matter who you are

- service charge amount is dependent on overall sales performance