Customer Service Administrator - Biggleswade, United Kingdom - Liebherr-Great Britain Ltd.

Liebherr-Great Britain Ltd.

Verified Company

Biggleswade, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

A vacancy has arisen for a six month fixed term contract for a Customer Service Administrator for the Refrigeration division at Biggleswade.

The role contributes to the success of the Liebherr-Great Britain Refrigeration and Freezing division by providing office support services and administrative activities for all team members.

Your Responsibilities as a Customer Service Administrator:

Provide support to Customers to resolve technical issues and identify when a service call is required for in/out of warranty situations.
Contact Service Partners to arrange service calls for Customers or Retailers, providing information and support at all stages, using the CRM portal.
Supply operating manuals and information to Customers or Retailers upon request.
Works as a member of the team assisting and supporting department colleagues as well as other departments when required.
With support from Technical, identify problems and parts required to resolve product issues and place orders in the relevant systems.
Provide quotes and availability information for parts and accessories to Engineers, Customers and Retailers and process payments an orders.
Suggests ways which will enhance the effectiveness and efficiency of administrative functions, system processes and procedures.
Manages personal time schedule and productivity.
Initiates, follows up and achieves tasks requested by other colleagues in the team.
Take ownership and handle the Customer journey through to complete satisfaction.

Your Profile as a Customer Service Administrator:

Excellent communication skills both verbal and written, complete with patience and empathy.
Experience in Customer Service or similar role.

Our offer:

The opportunity to work with the industryleading manufacturer.
Secure and progressive work environment.
Competitive salary and benefits.
Training and personal development

One Passion. Many Opportunities.

The company:

Liebherr-Great Britain Ltd. belongs to the Liebherr Group of Companies and is responsible for sales
- and servicing of Liebherr's products throughout the United Kingdom and Ireland.

Location:

Liebherr-Great Britain Ltd.

Normandy Lane

SG18 8QB Biggleswade

United Kingdom (GB)

Contact:

Aleksandra Szczepanska