Forecasting & Planning Manager - Birmingham, United Kingdom - MERJE Ltd

MERJE Ltd

Verified Company

Birmingham, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

My client is looking for a Forecasting & Planning Manager to lead the Customer Operations forecast & planning function, ensuring that teams are resourced correctly to meet a varying customer demand.

Responsibilities:

Provide omnichannel planning expertise, overseeing realtime delivery for inbound teams to ensure consistent service performance and excellent customer experience
Lead Management information and reporting activity on behalf of Customer Operations, providing robust insight into operational performance, opportunities and all related drivers
Support Customer Operations managers in running a productive and effective workforce within budgeted costbase
Work with Senior Managers to make sure the business is adequately resourced to meet forecast customer demand and to deliver a consistent customer experience
Oversee demand forecasting across multiple teams understanding historic trends and budgeted growth impacts.
Liaise with internal stakeholders to align key demand to ensure Customer Operations have a fully informed view of upcoming workloads.

Skills & Experience

Passionate about customer service with an appreciation of how robust planning and delivery directly impact the experience offered to customers
Expert knowledge of daily customer operations and resource planning principles
Able to provide datadriven operational insight in a simple, intuitive format that clearly highlights key issues to stakeholders of varying levels
Able to lead constructive, datadriven discussion with managers of all levels, providing appropriate challenge where needed
Able to agree SMART actions with stakeholders, oversee and ensure effective delivery
A good understanding operational performance MI, with an appreciation of the practical drivers of delivering a consistent service level to customers
Strong working knowledge of Microsoft Excel, PowerBI, Word and PowerPoint

However, we may be in touch with similar relevant opportunities.