Customer Services Trainer Hcc613551 - Winchester, United Kingdom - Hampshire County Council

Hampshire County Council
Hampshire County Council
Verified Company
Winchester, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

Job Details:


Salary Range:
£30,859 - £33,951 pro-rata, per annum (actual salary £18,515 - £20,370 per annum)
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Work Location: Elizabeth II Court, Winchester
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Hours per week:22.2 (over 3 full days)
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Contract Type: Temporary (2 years)
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Closing Date:17 December 2023
Are you passionate about customer service learning and development and looking for an exciting opportunity?

  • This is a fantastic opportunity for a talented
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Trainer to make a real difference to public services through delivering excellent
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customer service training. You will be joining a high-performing Engagement Team within Shared Services designing and facilitating engaging customer service workshops.
  • Our Shared Services Centre delivers to over 100,000 customers across Hampshire County Council, Hampshire and Isle of Wight Constabulary, Hampshire and Isle of Wight Fire and Rescue Service, Oxfordshire County Council, London Borough of Hammersmith and Fulham, Royal Borough of Kensington and Chelsea and Westminster City Council.
  • You will be responsible for facilitating interactive and engaging customer service workshops that build skills and behaviours that create positive customer experiences as well as delivering workshops that meet external accreditation standards of the Institute of Customer Service (ICS).

What We Can Offer You:


  • Hampshire County Council is recognised nationally as one of the highest performing local authorities in the UK. A forwardlooking local authority, it offers a pleasant working environment, flexible working, an excellent worklife balance, a commitment to training and development and a central and wellconnected Head Office location in the heart of the historic city of Winchester.
  • We are committed to your individual success, so offer continuous development and a wide array of progression paths, alongside a generous benefits package including:
  • Flexible working
  • A minimum 25 days annual leave entitlement (rising to 28 days after 5 years local government service)
  • Access to Local Government Pension Scheme
  • Employee Support Services
  • Family friendly policies

Additional Information:


  • Customer Services Trainer Job Description and Person Specification
    Contact Details for an Informal Discussion:
Hampshire County Council is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. We will ensure that all our recruitment and selection practices reflect this commitment.


In order to combat discrimination, no unnecessary conditions or requirements will be applied which could have a disproportionately adverse effect on any one group.

All sections of the population will have equal access to jobs.

No applicant or employee will receive less favourable treatment because of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership and pregnancy or maternity, unless a Genuine Occupational Requirement (GOR) applies.


We are a Disability Confident Employer - committed to ensuring that our recruitment and selection process is inclusive and accessible.

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