Bodyshop Advisor - Chesterfield, United Kingdom - Stratstone BMW
Description
Stratstone BMW Chesterfield
Salary of £8,241 with £1,637 bonus, pension, critical illness pay, life assurance, 23 days holiday, plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales services
Can you bring a passion for incredible customer service to a new career as Bodyshop Advisor at Stratstone BMW Chesterfield?
As one of the UK's leading volume automotive retailers, we're dedicated to providing a personalised, value service for our customers.
We're looking for someone to truly make an impact and bring our vision to life, forging long-lasting customer relationships and wowing with a great experience, every time.
Our Associates are what separate us from the competition; the people who make a difference to our environments, our customers and their experience.
What does the role of Bodyshop Advisor involve?
- Provide excellent customer service by greeting customers, understanding their needs, and communicating repair requirements and timelines
- Schedule appointments, manage work orders, and ensure that repairs are completed on time
- Advise on a recommended course of action to our customers, and accurately invoice for any work carried out
- Keep our customers fully informed of all available extras, accessories and value products, whilst maximizing the opportunity to upsell
What qualities do I need to succeed in the Bodyshop Advisor role?
- Background in customer service and an interest in the automotive industry, whether above or below the bonnet
- Flawless organisation skills, and confidence with using computer systems
- Experience of sales, with the ability to maintain customer service levels whilst meeting KPIs and deadlines in a fastpaced environment
- Dedication to providing an incredible service, with a passion for making our customers happy
Job Types:
Part-time, Permanent
Salary:
£8,241.00-£9,878.00 per year
Expected hours: 14.5 per week
Benefits:
- Company pension
- Cycle to work scheme
- Employee discount
- Free parking
- Onsite parking
- Referral programme
- Sick pay
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location:
In person
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