Product Owner - Leeds, United Kingdom - Turner & Townsend

Turner & Townsend
Turner & Townsend
Verified Company
Leeds, United Kingdom

1 month ago

Tom O´Connor

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Tom O´Connor

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Description
Company Description

  • Our vision is to be the leading capital programmes professional service provider operating across property, infrastructure and natural resources._
  • In 2010 Turner & Townsend began a journey to grow the company on a global scale across our three core sectors. Our vision to excel has seen us climb from 2,500 staff in 63 offices across 28 countries, in 2010, to 6,600 in 110 offices across 45 countries in 2020. This didn't happen because we have a great business strategy. It happened because we have a clear vision of what we want to achieve._
  • Turner & Townsend recognise the fact that our employees are the key to our future growth.
We invest heavily in the training, development and regular appraisal of our people:

by managing each employee's career aspirations and by promoting from within at every opportunity, we believe we have created a stimulating, challenging and exciting working environment for our staff.

_


Job Description:


Overall requirement & purpose

  • This role is offered as a 1year Fixed Term Contract Role and is as the Interim D365 Product Owner
  • Lead the Service and Support for Dynamics 365 Finance and operations including functional support, change & release management, incident management, business intelligence, access management and management of the interfaces
  • Management and analysis of the tickets generated for D36
  • Manage the integrations with other systems to ensure they remain available and accurately exchange data with D36
  • Work with our SMEs across the business to build help and knowledge articles to ensure that selfhelp is available for all our business processes
  • Manage the patching and servicing of D365 including testing, change and release management
  • Partake in the the management of the relationships with the system integrator, Microsoft and any ISV solutions Turner & Townsend uses and build key KPIs to manage such 3rd parties.
  • Problem solves solutions for issues arising in a timely and efficient manner
  • Responsible for the overall release programme and ensuring that this doesn't conflict with any businesscritical activities.

Responsibilities

Service Management:

  • Guardian of the production environment and overseeing changes made to the production environment are agreed, approved and controlled
  • Management of the D365 Update process including agreeing the version updates we will take, timing of the updates, ensuring updates are tested and applied with minimum disruption and that T&T take advantage of new and optional features where appropriate
  • Leading the global service and support team responsible for support and maintenance of D365 F&O including:
  • Management of incidents in the live D365 F&O environment, and the related reporting environment
  • Management of the BAU change process
  • Management of access management processes
  • Responsible for the relationship with the managed service team
  • Support hyper care for new regions/entities moving onto D36
  • Maintenance and improvement of the D365 training materials
  • Continuous improvement of D365 F&O
  • Management of configuration changes and defect resolution through use of team, 3rd party project teams and managed service

Team Management:

  • Day to day management and setting the overall direction and priorities to team of 6 people
  • Responsible for ensuring that tickets are assigned, allocated, resolved and closed with end user in a timely manner
  • Responsible for the ongoing professional development of the team
  • Responsible for objective setting and performance management of the team

Compliance:

  • Responsible for the ongoing operation of SOx ITGCs, ITACs and IT dependencies in D36
  • Agreeing and implementing solutions for any new SOx/compliance requirements

Roadmap and continuous improvement:

  • Understand T&T business processes and issues, provide solutions and recommendations for enhancements
  • Consulted and engaged with Microsoft

Qualifications:


Essential Skills

  • Management of teams and being able to set clear direction in an everchanging landscape.
  • Demonstrable experience of the implementation and management of IT Controls in a SOX regulated environment.
  • Demonstrable experience of managing and maintaining an ERP environment.
  • Functional and configuration knowledge would be advantageous

Key Requirements

  • 3 Years of Microsoft Dynamics 365 Finance and Operations support experience (or similar ERP covering similar processes:)
  • General ledger, AP, AR, Sales and Marketing and Project Management and accounting modules
  • Experience in working and leading multidisciplinary teams
  • Experience with Power BI

Core Behavioural Skills

  • Strongly customerfocused, used to providing support to demanding users and teams
  • Confident individual with the good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, nontechnical language
  • Teamplayer
  • Analytically minded, able to break down and understand informa
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