Desktop Team Lead - Bradley Stoke, United Kingdom - Datasource

Datasource

Verified Company

Bradley Stoke, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Introduction:

Our client is looking for an experienced Desktop Support Engineer with at least 1 years' experience of team leadership to join a busy team of 4, supporting over 1000 users on site, along with an additional 200 users on 8 satellite sites.

This role will include 75% hands on desktop support, with 25% team leadership: prioritising work, arranging rotas, approving timesheets, technical escalation where appropriate.

This is also a very customer facing role so excellent communication skills are a must

Key responsibilities:

Leadership and work allocation of a team of 3 Desktop Support Engineers.
Manage the daily activities of the team and assume responsibility for the recruitment, training, objectives setting, and personal development reviews of team members.
Manage and prioritise all 2nd line incidents and requests according to defined SLAs.
General troubleshooting of the desktop computing environment based on service requests.
Manage 'inperson' IT service requests as they arise.
Deploy IT hardware, record and track assets during deployment.
Ensure colleagues take ownership of issues as soon as possible and escalating where appropriate.
Troubleshooting a range of technology and telephony issues: investigating, diagnosing faults, and working through to resolution.

Skills & experience:

An IT/Desktop support background, with at least 1 year in a team leadership position.
High level of proficiency and knowledge of working in a Corporate IT environment (Microsoft).
Solid understanding of hardware and software asset management processes.
Experience in working to (and exceeding) Service Level Agreements.
Strong business focus and customer service skills.
A valid Driving license is essential.
They will have exceptional communication skills and be service oriented.

Additional benefits:

Pension up to 10% client contribution.
Life assurance, income protection insurance and critical illness cover.
Option to buy & sell holiday.
Dental, health, medical, travel and gadget insurance.
24/7 Digital GP.

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