Helpdesk Operative - Isleworth, United Kingdom - Mitie

Mitie
Mitie
Verified Company
Isleworth, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Mitie was founded in 1987, Mitie is the UK's leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices.

Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there's no limit to what you can achieve if you work for us.


Within this role as a Helpdesk Operative, you will be working on a dedicated Service Desk for the British Media and Telecommunications company, Sky.


This can include the below responsibilities:

  • Logging faults into CAFM system Maximo 7.6. Capturing all relevant information to ensure Engineers and Sub Contractors action requests in a timely manner.
  • Working on 2 x Phone lines, answering Switchboard calls redirecting customers or transferring between colleagues and Helpdesk calls for circa 50 Commercial buildings reporting Property related faults
  • Support the Engineering team with proactive chase ups
  • Assigning all Reactive requests and Planned Maintenance tasks.

Additional notes:

  • Good understanding of Microsoft Office 36
  • Working patterns can change between 08:00 17:00, 08:30 17:30 or 09:00 18:00
  • Hybrid working
  • Great perks and benefits (Sky TV and various benefits with Mitie)
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