Customer Service Advisor - Waltham Abbey, United Kingdom - Mosaic Recruitment Ltd.,

Mosaic Recruitment Ltd.,
Mosaic Recruitment Ltd.,
Verified Company
Waltham Abbey, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
Do you pride yourself on giving outstanding customer service? Are you an upbeat individual with the passion and drive to succeed?

Salary £28,000-£30,000 plus performance bonus of approx. £3,000 depending on performance
8-4pm Fridays when a lunch hour can be worked through to leave earlier.
1 hour lunch
23 days holiday plus Bank holidays
Our client is a UK market leader in its industry
Working in a team of 5 reporting to the Sales Manager.
This role is 70% heavily admin and customer service based. 20% upselling to existing clients and 10% liaising with the company's field-based team who drive new sales. You will initially be looking after existing account portfolio which will rise onceyou gain experience in the role.

It's important that you are able to converse with a variety of different clients and personalities so someone that is personable, upbeat and passionate about the company and business.

The role is a very busy one requiring someonethat is able to pick up new procedures quickly and is a fast learner.


Duties:


  • Work with internal and external sales colleagues to drive customer growth and ensure continued development of new business pipeline
- need to be aware of the difference between cost price and sales pricing. This is desirable but not essential as training will be given.

  • Manage customer pricing to deliver increased margins
  • Provide internal sales support on administration, quotes, service and quality issues.
  • Ensure orders are accurately captured and entry onto the CRM system to deliver daily service promise
  • Excel KPI targets given will reward a bonus based on performance
  • Take ownership of approx existing Accounts once up to speed
  • Adhoc duties that may arise from the sales Manager
  • Develop effective links across the business especially commercial, technical, credit and procurement.

Essential:

  • Excellent communication and interpersonal skills
  • Needs to be organised, motivated and energetic
  • Commercial experience within B2B Trading environment
  • Strong track record of delivery of commercial targets
  • Effective time management
  • Strong attention to detail
  • Drive to reach and exceed targets
  • Be able to work in a team
  • Competent on Microsoft word and Excel is a necessity.
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