Sales Support Analyst - Birmingham, United Kingdom - The Curve Group

The Curve Group
The Curve Group
Verified Company
Birmingham, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
We have a current opportunity for a Sales Support Analyst on a permanent basis. The position will be based in Birmingham. For further information about this position please apply.


Our client is the UK's leading live events business operating in exhibitions, conferences, music ,sports ,family entertainment and hospitality ,Their vision is to be Europe's most successful live events business ,operating leading leisure ,entertainmentand business destinations.


The role


Responsible for the integrity of the core systems Sales & Customer Support use to process organiser and exhibitor ancillary orders, in association with conventions and exhibitions events across the NEC, ICC and VOX.


To facilitate the Sales & Customer Support sales process by compiling, validating and uploading exhibitor data into CRM System and provide in depth support to the wider Sales & Customer Support team.

Produce management information on a regular basis to assistwith decision making.


Key Responsibilites

  • Develop and maintain a full understanding of NEC Group Sales & Customer Supports range of products, services and processes.
  • Responsible for the maintenance, configuration and ongoing development of the all core systems Sales & Customer Support use to ensure the systems deliver effectively within the business.
  • Maintain core systems, to ensure quality management information can be produced on a regular basis to aid and improve operational activity.
  • To aid the sales process ensure exhibitor data is compiled, validated and uploaded into CRM system in line with service level agreement.
  • Ensure the defined processes are followed to ensure governance of the data held in the system
  • Ensure documentation and training materials are up to date
  • Coordinate implementation activities for any new systems or processes.
  • As system expert provide guidance to the team on the use of core systems. This will involve responding to system related queries and resolving them.

Skills and Experience

  • Computer literate to high level with Microsoft Office & other systems
  • Experience of maintaining and configuring systems
  • Excellent attention to detail whilst working at pace
  • Experience of producing high quality management information
  • Good time management and organisational skills, with a proactive and flexible approach.
  • Able to selfmanageDemonstrates excellent customer care and team working skills
  • Good communicator, both written and verbal to all levels with ability to exercise discretion when required.
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