Channel Improvement Professional - Manchester, United Kingdom - BT

BT
BT
Verified Company
Manchester, United Kingdom

2 weeks ago

Tom O´Connor

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Tom O´Connor

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Description
In Enterprise, we approach the market via 4

Sales Segments:
SoHo, Small and Medium Enterprises (SME), Corporate and Public Sector & Wholesale. SoHo in this context considers 1-5 employee companies and SME considers 6-250 employee companies.


As a key role of the SME Channel Management & Sales Distribution team, this role works across our shared sales channels ensuring they are optimised to deliver our MTP.


This role sits within the SME Channel Improvement team and is responsible for delivering improvements in colleague and customer experience across our multiple sales channels.

You'll own and deliver projects that improve the commercial outcomes from our sales channels.

Accountabilities

  • Accountable for delivering Sales strategy including KPI's and priorities for specific Sales channel
  • Work on improvements across SME to impact commercial targets using data analysis and stakeholder feedback
  • Translate colleague and customer feedback into actionable work packages.
  • Maintain a clear workstack and prioritise the projects and work packages according to business impact.
  • Deliver improvements into the sales channels using a variety of methods and approaches.
  • Ensure appropriate communication of improvement activities into the channels and to key stakeholders.
  • Champion a continuous improvement culture within the sales channels.
  • Ensure regular feedback is collated from key stakeholders
  • Ensure all improvements are well understood by all impacted or involved parties.
As leaders in the business, culture change starts with us. The behaviours we adopt, role model and encourage in our teams is what will make the difference. You can see our eight connected leaders behaviours here.

Particularly relevant for this role are:
Customer champion - Champion our customers' in everything you do. Understand customers' needs and challenges and don't stop until we create brilliant experiences for them.

Change agent - Adapt quickly and perform effectively - even when there's ambiguity. Identify, create and lead smooth business changes.


Collaborative partner - Break down silos, and work brilliantly with partners both within and outside of the organisation to deliver business results.

Understand the agendas and needs of others, alongside the needs of the business.

Skills Required

  • Have a passion for using business improvement skills to solve customer and colleague problems.
  • Data Analytics uses data analysis to identify opportunities and measure results
  • Stakeholder Management ability to influence and lead at senior levels (up to Director level).
  • Be Agile uses collaborative test and learn approaches
  • Self-Starter a motivated, enthusiastic individual, must be willing to work in a fastpaced environment.
  • Excellent Communicator creates inspiring,impactful messages across all mediums and levels


  • Subject Matter Expert

  • Builds rapport as a trusted advisor across multiple stakeholder groups
  • Strategic Thinking demonstrates long term thinking with ability to balance commercial needs.

Benefits:

At BT, we entertain, educate, and empower millions of people every single day. We're a brand built on connecting people - whether that's friends, family, businesses, or communities.

Working here, you'll receive an attractive salary and a range of competitive benefits, but - more than that - you'll be joining an ambitious organisation with a culture of togetherness, collaboration, and inclusivity, that takes a genuine and proactive interest in your progress and development.


Benefits of working for BT include:

  • Competitive salary
  • Worldclass training and development opportunities
  • 25 days' annual leave (not including bank holidays)
  • Discounted broadband, mobile and TV packages
  • Share option and pension scheme programmes
  • Flexible benefits to fit around you
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