Senior Customer Service Manager - Birmingham - Crest Recruitment

    Crest Recruitment
    Crest Recruitment Birmingham

    6 days ago

    Description

    12-Week Secondment / Placement – Technical Manager/Project Support (South Midlands)

    • Role: Technical Manager/Project Support (South Midlands)
    • Developer/Client: 5* national residential house builder
    • Location: South Midlands (office-based with regular site visits)
    • Duration: 12-week to 20-week secondment / placement

    We are seeking a confident and proactive Technical Manager/Project Support professional for a 12-to-20-week secondment/placement to support a live construction-related project in the South Midlands. Working for a 5* residential developer, this role requires strong construction, customer care and technical knowledge, and suitable for someone who enjoys working with customers and stakeholders and is comfortable operating in both office and site environments. The role requires face-to-face and telephone interaction with customers.

    About the role


    Technical Manager/Project Support (South Midlands) – About the role:

    You will play a key role in supporting the project management and customer engagement around a legacy construction issue.

    Key Responsibilities

    • Technical Manager/Project Support (South Midlands) - Key Responsibilities include:
    • Supporting project management activities across office and site locations
    • Regular face-to-face engagement with customers, including individual homeowners
    • Managing customer communication and helping to rebuild trust and confidence
    • Working closely with internal teams including Legal and PR
    • Coordinating communication, updates, and stakeholder information
    • Assisting with planning, organisation, and tracking of project activities

    About You & background

    • Background or experience in build/construction and technical disciplines
    • Strong customer-facing experience, confident meeting and communicating with residents
    • Organised, proactive, and comfortable managing multiple tasks
    • Confident communicator with a calm, professional approach
    • Able to work collaboratively across teams and independently when required

    What's on offer

    • Exposure to a live, complex construction and customer-facing project
    • Opportunity to develop project management and stakeholder engagement experience
    • A varied role combining office-based work with site presence

    Please contact Jamie Ttophi on for further information.


    #J-18808-Ljbffr

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