Account Manager - Haverhill, United Kingdom - Workchain

Workchain

Verified Company

Haverhill, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

Here at Workchain we have an exiting role. We are hiring an
Account Manager for our client based in
Haverhill, Suffolk.

An excellent opportunity with our well established client who specialise in electrical equipment hire supplying to the events industry.

Due to continued growth of our client, it is appropriate that we grow with our structure and people in parallel; now currently recruiting for an Account Manager to maintain our client focus needs from their enquiries received, through to order delivery andoff-hire returns achieving Customer Satisfaction at its highest level.

Responsibilities:

You will report to the Office Manager and Managing Director overall, employed within the company's Haverhill site facilities.
You will have technical skills for the task and equipment specified, strong customer focus and communication skills.
You will be a strong team player and motivator to achieve the objectives through colleagues, with ability to work and operate under pressure, to support and achieve all expectations

The Account manager will be open minded to improve on their working practices and systems usage and confident growth potential in presentation and approach to tasks.

Working Hours and Pay:

9am 5:30pm Can be expected to stay till 6pm dependent on workload

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£25, £33,000.00 Annual Salary (ranges due to experience)

Requirements:

2 years similar experience; ideally in hire and fulfilling client supply targets and their expectations.
Ability to strengthen and grow relationships with clients, office staff and works personnel.
Able to remain calm and in control of projects, when pressure may rise and delivery times to be ready are short, maintaining and strengthening client satisfaction with praise
Have the personality to respect and handle situations with colleagues, if the direction and achievement of client needs may influence from pressures applied; primarily during high season workload when all stretched to achieve
You shall be self motivated with your efficiency continually building as role familiarisation grows.
Interested to learn new skills and product awareness to strengthen understanding and client liaison; this may include attending training sessions to strengthen role undertakings or expansion of knowledge
Shall have technical awareness of the various industries within which the company hires its equipment i.e. Events, Site, Theatre and Stage, Emergency, etc.
Flexibility of available time to meet the needs of client supply, especially during peak periods; this at present being primarily seasonal loads.
May be required to visit clients and thus some travel may be called upon; this may include an occasional overnight stay if required.

Role:

Able to take the lead and project manage throughout, to ensure that client requirements are fully understood, picked, packaged, delivered and any specific requirements achieved in a timely manner to achieve within target deadlines.
You shall be a problem solver when needed to resolve situations and achieve the task; this would include recognising your own weaknesses and calling upon others for the answers from which you take on board and grow your own skills from the experience
Receive and handle client enquiries or expectations, arranging and supplying client quotations.
Ensure documentation is fully completed.
Ensure product requirements are picked and match client expectations.
Arrange transport requirements and delivery detail correctly.
Manage to timescale to ensure flow from start to delivery target is achieved.
Liaise with client on all matters and satisfaction confirmed.
Arrange offhire returns in all aspects back to warehouse.
Deal with any matters that are in error or needs addressing within the company or with the client.
Review actions, positively critique actions; improvement suggestions, develop and grow.
Followup with Clients to ensure all aspects of the hire was satisfactory; with feedback and action, as necessary, for continuous improvement of our performance and mutual benefit.
To represent ourselves as its ambassador to clients and interested parties.
To undertake appropriate training and development as required by the Managing Director.
Implement and maintain all Standards required on Product compliance, the Business, Health & Safety and any other legal requirement is applied.
Liaise with each client in a confidential manner and not divulge company information outside of the business, in any circumstances.