Contact Centre Advisor - Ashford, United Kingdom - EASi Recruitment Limited

EASi Recruitment Limited

Verified Company

Ashford, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for a Contact Centre advisor to work in the Ashford Office.

As a Contact Centre Advisor your role will primarily involve making outbound calls to new and existing customers to update them on the status of their Tax Refund claim.

You will be responsible for achieving targets and agreed service levels, along with balancing some administrative responsibilitiesall whilst ensuring that the customer experience never waivers.

Salary c£21,000 per year

37.5 hours per week

Monday to Friday, Based in the office.

3 months contract starting as a temp then converting to permanent staff if all is good all round

Start ASAP ready for our busy season in April

Free snacks and drinks in the office and free private parking

Are you?

Passionate about customer service or the ability to connect with people from all walks of life
Have a positive attitude with excellent social skills with a willingness to learn.
Great listening and problemsolving skills with the ability to take ownership comfortably.
Capable at making the complicated simple.
Excellent written and verbal communication skills.
Enjoy working in a busy, demanding, and fastpaced environment, whilst remaining resilient and patient.