Team Leader Medical Claims Assessor - Bristol, United Kingdom - Healix

Healix

Verified Company

Bristol, United Kingdom

2 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

We are looking for an experienced Medical Claims Assessor who is ready to take the next step into leading and motivating the Medical Claims Assessor team in Esher.

Working in liaison with and reporting to direct report, the Team Leader will be responsible for:
Leading and inspiring team members to deliver outstanding service to both internal and external clients and members

Leading the team to achieve set performance levels in alive setting;
Via wall boards - reacting to performance as workflows indicate

Daily MI to sharing performance via portal analytics - SSRS Reports

Tactical action as agreed with management to positively effect performance as the channel flows indicate

Coach and mentor each team member in line with each individual's Personal Development Plan (PDP) and training pathway

Conduct team's scheduled 121 meetings.

Be an Expert Subject Matter Expert. Able to share knowledge with all operational personnel as required for client and member queries

Motivate team to ensure all are engaged to perform in the most effective way

About The Role

We are looking for the following skills and background:

Good problem solving and analytical skills
Good commercial awareness with the ability to make decisions with the "bigger picture" in mind.
Ability to identify when it becomes appropriate to escalate a problem.
Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome.
Strong diplomatic communicator at all levels; verbally and written to build and maintain internal and external relationships.
Able to demonstrate critical independent thinking and the ability to multitask in situations where in the outcome is time sensitive.
Effective time management to be able to multitask, prioritise to meet varying tasks and deadlines and delegate.

Required Criteria

Ability to motivate the team
Experienced in Medical Claims Assessment

Skills Needed

About The Company
We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe.

Our purpose is to help people in difficult situations - whether that's a cancer diagnosis, a need for medical assistance when they're far from home, or being caught up in conflict or natural disaster.

We talk to them, support them, and make sure they get the help they need. If necessary, we'll pull them out and bring them home.

We're co-ordinators and problem-solvers: experts at navigating the global health and security landscape.

Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more.

No two clients are the same:
we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don't use scripts, and we don't time calls. We never lose sight of the fact that we're dealing with real people.

Company Culture
Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective.

We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges - and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation.

But they chose Healix because they also need an organisation that's personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills.

As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits
Commitment to career development

We are committed to helping our people build and develop successful careers.

Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to tr