Carers Hospital Discharge Project Officer - Rochdale, United Kingdom - N-compass Towards a Brighter Future Ltd

N-compass Towards a Brighter Future Ltd

Verified Company

Rochdale, United Kingdom

3 weeks ago

Posted by:

Tom O´Connor

beBee Recruiter

Purpose:

To build relationships with healthcare staff to identify unpaid carers in hospital settings, whether they be a patient or more likely the carer of a patient. Then to provide them with the support required to manage caring following hospital discharge.

Specific Responsibilities

Work in partnership with ward staff to identify carers of vulnerable patients who will have to be cared for post discharge
Provide service information and support to carers on wards
Post discharge complete person centred assessments and develop individual support plans, identifying specific support needs, gathering initial and final outcome scores
Signpost and refer carers to relevant support services ensuring that there are no unmet needs
Refer carers, where appropriate, for a statutory Carers Assessment in line with the Care Act 2014 guidance
Upload carers information to the online central management system (CMS)
Refer carers to Volunteer Hub to offer weekly welfare calls for a period of up to six weeks following on from their initial referral
Promote the service to professionals, delivering awareness briefings as required, or as identified by the Service Manager
Attend Multidisciplinary Team, Discharge Hub and System Flow Meetings on wards
Support the Service Manager to deliver accurate management reports, demonstrating the impact and performance of the project
Gather and write stories and testimonies of carers and patients who were identified and supported
Achieve individual performance management indicators as set by the Service Manager
Responsibility for promoting and safeguarding the welfare of children and adults
Provide support throughout the wider carers service as required
Support the induction, training and supervision of social work students and volunteers

Person specification

Essential

Desirable

Experience

Experience of sensitively discussing and gathering information from people who want to access support
Experience of supporting people to access information and services to meet their needs
Experience of providing individualised 11 support
Experience of working in partnership with peers to achieve an overall goal
Experience of using online recording systems
Experience of producing written reports to high and detailed standards
Experience of using Microsoft Office e.g. word, excel, outlook
Experience of working in the voluntary sector
Experience of raising awareness of a service to a range of audiences to increase referrals into services
Experience of supporting carers
Experience of supervising students/volunteers
Knowledge and understanding of carers rights
Knowledge and understanding of carers assessment process

Education /Qualifications

Skills/Abilities

Ability to listen and communicate effectively with a wide range of individuals
Ability to manage a complex and varied workload within a pressurised environment
Ability to motivate and encourage others
Ability to manage conflict constructively
Ability to work under the constraints of confidentiality
Ability to methodically think through problems and be solution focused
Ability to work as a team member within a diverse team
Ability to work on own initiative
Ability to request support when needed
Experience of building relationships with professionals from other organisations
Strong interpersonal skills to relate to citizens, colleagues and partner agencies
Attention to detail and accuracy

Qualities

Commitment to antidiscriminatory practice and equal opportunities in all aspects of practice
Innovative, creative, flexible, and enthusiastic approach
Positive attitude to a hectic working environment where tasks and systems need to be developed and updated on a regular and ongoing basis
Commitment to safeguarding and promoting the welfare of adults
Commitment to providing a highquality service based around the needs of carers
Commitment to the values, aims and objectives of ncompass
Commitment to supporting the development of the overall organisation
Commitment to personal development of self and others

Other Circumstances