Support Consultant - London, United Kingdom - Aderant

Aderant
Aderant
Verified Company
London, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description

We are looking for an enthusiastic
Support Consultantto join our team based in
London.
You will join us on a full-time, permanent basis
and in return, you will receive a competitive salary of up to £35,000 per annum.

**We have adopted a hybrid working model, and we expect staff to be in our City of London office 2-3 days per week.


About therole**:


As a
Support Consultant, you will provide support to clients' by answering questions on the function and usage of Aderant products.

We will provide training to give you a thorough knowledge of our products and how they are used.


This key position serves as the primary support liaison between the company and our clients and will help with future product development by conveying Client feedback to the Product Development team.


Responsibilities of our Support Consultant:


  • Supporting EMEA clients by answering questions on business function and usage of our**products, troubleshooting across a wide suite of Products
  • Researching and analysing issues and identifying solutions
  • Keeping the client informed of progress and how/when issues are resolved
  • Possessing thorough knowledge of the company's products and how they are used by client
  • Involved in any additional followup, testing and troubleshooting
  • Responsible for appropriate referrals to other departments and quality assurance areas
  • Promoting and maintaining a high quality, professional, serviceoriented company image among users
  • Creating Knowledge Articles

What we're looking for in our Support Consultant:


Must have skills:


Other Skills/Experience:

-
Multilingual: Being also able to communicate in one or some of the following languages would be advantageous but is not essential
  • Dutch, French, Italian and German
If you would like to join the team as our
Support Consultantor find out more information, then please click
'apply'today**- we'd love to hear from you
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