Ophthalmology Booking Clerk - Truro, United Kingdom - Royal Cornwall Hospitals NHS Trust
Description
To provide a quality outpatient appointment service for all patients.
The postholder will be responsible for ensuring that both new and follow up referrals and appointments are processed in a timely, efficient, and accurate manner and that clinics are booked in line with service requirements and national guidelines.
To ensure accurate data recording with regard to outpatient appointments using the Patient Administration System (PAS), E-Referrals, Maxims and other systems.
To take and process telephone calls in accordance with Trust policy and in an appropriate manner using the Netcall telephone system.
To communicate information to patients that may require a sensitive, understanding manner.
Within a call centre environment competently deal with all telephone calls ensuring clear and accurate information is given as well as cancellation and reappointing of outpatient appointments within the agreed booking schedule.
For further information about this role please see the attached job description and person specification.
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