Apprentice Administrative/ Reception Officer - Manchester, United Kingdom - The Christie NHS Foundation Trust

The Christie NHS Foundation Trust

Verified Company

Manchester, United Kingdom

1 week ago

Posted by:

Tom O´Connor

beBee Recruiter

Description

18-month apprenticeship agreement developing into a permanent role on successful completion.

Band - Annex 21. £17,035 to progress to £18,252 over the duration of the qualification. Permanent appointment to £22,816 on the Band 3 pay scale £22,816- £24,336.

An exciting opportunity has arisen for an enthusiastic individual to embark on an Advanced (Level 3) Business Administrator Apprenticeship within the Rehabilitation Unit here at The Christie.

The hours are flexible 37.5 over 5 days Monday - Friday

As an Apprentice Administration/Support Secretary you will be trained to be a valuable member of our team, providing support such as receiving patients on to the unit, processing referrals and providing secretarial support to the department Heads and Occupational Therapists.

The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year.

We are based in Manchester and serve a population of 3.2 million across Greater Manchester & Cheshire, but as a national specialist around 15% patients are referred to us from other parts of the country.

We provide radiotherapy through one of the largest radiotherapy departments in the world; chemotherapy on site and through 14 other hospitals; highly specialist surgery for complex and rare cancer; and a wide range of support and diagnostic services.

We are also an international leader in research, with world first breakthroughs for over 100 years. We run one of the largest early clinical trial units in Europe with over 300 trials every year.

Cancer research in Manchester, most of which is undertaken on the Christie site, has been officially ranked the best in the UK.

DUTIES AND RESPONSIBILITIES

Duties in standard font:
job holder to undertake from appointment.

Duties in Bold italics:
job holder will be supported to develop the skills to fulfil these during the apprenticeship.

Receive and screen all referrals received, obtaining further information if necessary by contacting ward staff or speaking to patient/relatives to determine.
Ensure accurate input of patient details when entering data on to information databases and Patient Administration System (Medway).
Deal professionally with phone calls from relatives/patients, which could be emotional and of a sensitive nature.
Liaise with patients, relatives and families and act as a host for internal and external agencies to monitor and review the process of referrals and update electronic systems accordingly, escalate complex and sensitive cases appropriately in line with Trust policies and Freedom of Information Act.
Prioritise and manage own workload.
Effectively manage multiple diaries for the rehabilitation team.
Arrange and organise room bookings using different systems.
Attend meetings/briefings as appropriate to role and where necessary minute take.
Ordering and stock control of online stationary, and nonstock requests, monitoring of dietary supplements to maintain safe level, ensuring with in consumer date and replenishing as and when necessary.
Recording and monitoring of specialist equipment issued by the rehabilitation department and maintain accurate record on database.
Efficient use of office equipment, e.g fax/photocopier/scanner, etc.
Ensure the maintenance of the unit is kept to a high standard, and report anything necessary to the estates team via online communications.
Typing of clinical correspondence, treatment summaries and annotations ensuring compliance with turnaround time/targets and ensure that office instructions are followed, using own initiation to escalate where appropriate to senior member of staff. Documents such as casefiles/reports/letters/memos.
Provide information required to the Information Department as and when required to participate in regular and shared appraisals with line manager, within the remit defined by the Team Manager.
To attend regular team meetings and attend off site training courses relevant to the job to be able to maintain high level of service and professionalism relevant to post.
To contribute ideas to service development and rise with management.
Promote a culture of customer care within the services which you work.
Contribute to training/induction of new administration staff within the department.
To provide relief cover for other members of the administrative team as needed.
Any other duties appropriate to the grade, to assist in the smooth running of the department/s as directed by the rehabilitation team members.
Accountability for own attitude and behaviours to follow trust policies including the respect at work policy.