Admin Support Officer - Nottingham, United Kingdom - Nottingham University Hospitals NHS Trust

Nottingham University Hospitals NHS Trust
Nottingham University Hospitals NHS Trust
Verified Company
Nottingham, United Kingdom

2 weeks ago

Tom O´Connor

Posted by:

Tom O´Connor

beBee Recruiter
Description
Band 2


Main area

  • Administration and Clerical
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Grade

  • Band 2
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Contract

  • Permanent
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Hours

  • Full time hours per week (Cross site working. Between core hours 8:30am5:00pm)
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Job ref

Site

  • QMC and City Hospital
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Town

  • Nottingham
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Salary
- £20,270 - £21,318 Per annum
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Salary period

  • Yearly
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Closing

  • 09/03/2023 23:59Job overview
An exciting opportunity has arisen to work in the Business Support Unit based within the Clinical Engineering service.

As an Admin Support Officer you will work as part of a team to support the administration processes in Clinical Engineering.

You will promote the smooth and efficient performance of the services and make a direct, positive contribution to the work of the team.

Main duties of the job


You must be able to undertake general office duties and be confident in receiving telephone calls and dealing with staff and contractors face to face.

You must have previous administration experience and need to be able to log accurate requests on the Clinical Engineering equipment management database.

This role also entails working closely with the Medical Equipment Libraries and the Medical Equipment Service Units.

Previous experience of working in a hospital setting would be an advantage.

Working for our organisation


Clinical Engineering provides a comprehensive range of medical device services, delivered by a multidisciplinary workforce of engineers, scientists, technical, clinical and business support professionals.

The Clinical Engineering team has over a 100 members of staff. You will be working as part of the Business Support Unit, who form part of this Clinical Engineering service.

Detailed job description and main responsibilities


In addition to the summary below you need to familiarise yourself with the full job description and person specification documents attached to this advert.

Daily work associated with the running of the Clinical Engineering Response Centre, Business Support Unit and Medical Equipment Planning Unit (MEPU) by:

Answering the customer services telephones, ensuring that queries are dealt with in a suitable manner depending on the nature of the call.

Retrieval and distribution of documentation, recording who it has been distributed to and on return refiling.

Undertake general office duties.

Undertake reception duties to support the MESU workshops and Medical Equipment Library.

Daily work associated with procurement and cross-charging.

Supporting general enquiries received via the MEPU mailbox and phone.

Chasing Medical Equipment Planning Group (MEPG) orders.

Raising service requests for approval requests made via the medical device approval request form.

Raising equipment planning service requests for confirmed orders.

Minute taking.

Various chasing.

Person specification


Qualifications:

Essential criteria

  • Educated to GCSE equivalent with grade C or above in Maths & English
Desirable criteria

  • NVQ in Customer Service or Business Administration
Experience

Essential criteria

  • Experience of using bespoke databases.
  • Experience working in an office or reception environment
  • Ability to use Microsoft Office (Word, Excel, Outlook, etc.)
  • Experience of customer services
  • Can plan and prioritise own day to day work load
  • Strong administration skills
Desirable criteria

  • An overview or background in medical equipment
Communication and Relationship

Essential criteria

  • Ability to clearly and accurately convey information in different formats
Analytical & Judgement Skills

Essential criteria

  • Ability to use own initiative and make decisions
  • Demonstrate an understanding of the need for confidentiality
  • Understanding of General Data Protection Regulations (GDPR)
Physical Skills

Essential criteria

  • Advanced keyboard skills
  • Ability to manoeuvre medical equipment in a safe manner
- _________________________________________

Bring your whole self to work for us at NUH. We love diversity and we value your difference, your unique skills, knowledge and experience.

Becoming one of our people may realise your potential, helping us to raise our performance in delivering world class healthcare to the diverse patient populations we serve.


Salary:
The quoted salary will be on a pro rata basis for part time workers.

Disability Confidence:

All applicants who have declared a disability and who meet the essential criteria for the post will be shortlisted.


At Risk of redundancy:

NHS employees within the East Midlands who are 'at risk' of redundancy will be given a preferential interview where they meet the essential criteria of the person specification.


ID and Right to work checks: NUH authenticate all ID and right to work documentation such as passports, visa's and driving license through a system called Trust ID.

NUH will scan your ID and right to work documentation in to the Trust ID system at your face to face ID appointment.

The system will run a ch
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