Customer Service/renewals Advisor - Manchester, United Kingdom - Search Consultancy

Search Consultancy
Search Consultancy
Verified Company
Manchester, United Kingdom

3 weeks ago

Tom O´Connor

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Tom O´Connor

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Description

Role:
Customer Service/Renewals Advisor


Location:
Mcr City Centre


Salary:
£23,900 OTE up to £28,000 (uncapped commission)


Hours:
Monday to Thursday 10am - 6:30pm Friday 10am - 4pm - NO WEEKENDS


Benefits of the Customer Service/Renewals Advisor:

  • Competitive starting salary
  • Uncapped commission (Realistic OTE £28,000)
  • 25 days holidays
  • Pension
  • Life Assurance
  • Modern offices based in central Manchester city centre

The role of Customer Service/Renewals Advisor:

As a Customer Service / Renewals Advisor we are looking for an individual who is passionate about delivering exceptional customer service whilst meeting agreed targets.

As this role is phone based, you will need to be an excellent communicator, able to buildrapport with customers and ultimately provide exceptional customer service.

This is a varied role and offers a great opportunity for someone looking to develop their skill set and enhance their customer service skills further.


Your day to day responsibilitieswill include:

  • Making calls to existing clients in order to review/renew current services
  • Providing customers with world class customer service
  • Meeting all agreed performance targets set
  • Having an excellent understanding of the business in order to provide customers with a knowledgeable service
  • Ability to communicate effectively at all levels

For the position of Customer Advisor we are looking for the following experience:

  • Previous experience in a customer focused environment
  • Ideally phone based customer service experience
  • Ability to work in a fast paced environment
  • Excellent communication skills
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